Implementing Salesforce Agentforce for Bundilla Pest Control

• High Volume of Customer Inquiries: Customers frequently inquired about pest control services, pricing, and treatment plans, causing delays in response times.
• Manual Booking & Scheduling Process: Appointment scheduling was done manually, leading to inefficiencies and missed opportunities.
• Lack of Automated Follow-ups & Service Reminders: Customers were not receiving timely follow-ups, reminders for scheduled services, or renewal notifications.
• No Intelligent Case Routing for Complex Issues: Customer complaints and special service requests were manually assigned, leading to delays in resolution.

• Integrated Agentforce chatbot to handle common queries related to services, pricing, and pest treatment options.
• Provided instant responses, reducing dependency on human agents.

Automated Appointment Scheduling & Service Booking:

• Enabled customers to book pest control services through the chatbot, reducing manual scheduling efforts.
• Optimized scheduling based on technician availability and location.

Personalized Follow-ups & Service Reminders:

• Implemented automated reminders for upcoming appointments, post-service feedback requests, and annual contract renewals.
• Sent proactive notifications to customers for recurring pest control treatments.

Intelligent Case Routing & Escalation System:

• Introduced an automated case management system that assigned complex queries to human agents based on priority and expertise.
• Ensured seamless escalation with full context preservation.

• Faster response times and real-time chatbot interactions improved customer satisfaction.

Increased Booking Efficiency:

• Automated scheduling reduced manual intervention, leading to higher booking rates and optimized technician availability.

Improved Customer Retention:

• Proactive follow-ups and reminders increased repeat service bookings and contract renewals.

Optimized Support Operations:

• Intelligent case routing reduced resolution time for complex customer queries.

Data-Driven Decision Making:

• Real-time analytics empowered Bundilla Pest Control to refine service strategies and optimize workforce management.