India businesses

Complete Salesforce Service Cloud Guide 2024 for USA and India

Delivering exceptional customer service is essential for businesses to maintain a competitive edge. Salesforce Service Cloud, a customer service automation platform, enables organizations to streamline their su...

by Techila October 17, 2024

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translateY(-10px);}.site-header-classic .navigator .menu-primary li .children li a{padding:3px 40px;}.termly-styles-module-outline-af2c17{border-width:1px;border-radius:3px;border-style:solid;background:#fff;padding:0px !important;}.termly-styles-module-solid-f10ff4{border-width:1px;border-radius:3px;border-style:solid;color:#fff;padding:0px !important;}#our_porcess .iconbox{text-align:center;display:flex;flex-direction:column;padding:10%;height:525px !important;background:#fff;-webkit-box-shadow:0 5px 35px rgba(0,0,0,.1);-moz-box-shadow:0 5px 35px rgba(0,0,0,.1);-ms-box-shadow:0 5px 35px rgba(0,0,0,.1);-o-box-shadow:0 5px 35px rgba(0,0,0,.1);box-shadow:0 5px 35px rgba(0,0,0,.1);-webkit-border-radius:5px;-moz-border-radius:5px;-ms-border-radius:5px;-o-border-radius:5px;border-radius:5px;}#our_process .iconbox{text-align:center;display:flex;flex-direction:column;padding:10%;height:525px !important;background:#fff;-webkit-box-shadow:0 5px 35px rgba(0,0,0,.1);-moz-box-shadow:0 5px 35px rgba(0,0,0,.1);-ms-box-shadow:0 5px 35px rgba(0,0,0,.1);-o-box-shadow:0 5px 35px rgba(0,0,0,.1);box-shadow:0 5px 35px rgba(0,0,0,.1);-webkit-border-radius:5px;-moz-border-radius:5px;-ms-border-radius:5px;-o-border-radius:5px;border-radius:5px;}.sticky-button{transition:background-color .3s ease;}.sticky-button:hover{background-color:#e63500;color:white !important;}#off-canvas-left .off-canvas-wrap{height:100%;overflow-y:auto;-webkit-overflow-scrolling:touch;-webkit-transform:translateZ(0);-webkit-transform:translateX(-50%);-moz-transform:translateZ(0);-moz-transform:translateX(-50%);-ms-transform:translateZ(0);-ms-transform:translateX(-50%);-o-transform:translateZ(0);-o-transform:translateX(-50%);transform:translateZ(0);transform:translateX(-50%);-webkit-backface-visibility:hidden;backface-visibility:hidden;-webkit-transition:-webkit-transform .3s;-moz-transition:-moz-transform .3s;transition:transform .3s;-webkit-transition-timing-function:cubic-bezier(.4,.01,.3,.3);-moz-transition-timing-function:cubic-bezier(.4,.01,.3,.3);transition-timing-function:cubic-bezier(.4,.01,.3,.3);}#off-canvas-left .off-canvas-wrap .widget .widget-title{color:inherit;}#off-canvas-left .off-canvas-wrap .widget:last-child{margin-bottom:30px;}#off-canvas-left .off-canvas-toggle{display:none;}#off-canvas-right .social-icons a{margin:0 5px 0 0;overflow:hidden;-webkit-border-radius:50px;-moz-border-radius:50px;-ms-border-radius:50px;-o-border-radius:50px;border-radius:50px;}.sliding-menu .widget.widget_search .search-form .search-submit:hover{-webkit-opacity:1;-khtml-opacity:1;-moz-opacity:1;opacity:1;-ms-filter:progid:DXImageTransform.Microsoft.Alpha(opacity=100);filter:alpha(opacity=100);}.admin-bar.sliding-overlay .sliding-menu .off-canvas-toggle{top:82px;}.menu-sliding li > .sub-menu,.menu-sliding li > .children{display:none;font-size:1.125rem;}.menu-sliding li .menu-item-toggle{width:50px;height:50px;cursor:pointer;position:absolute;border:1px solid rgba(255,255,255,.1);right:0;top:3px;-webkit-border-radius:50px;-moz-border-radius:50px;-ms-border-radius:50px;-o-border-radius:50px;border-radius:50px;}.menu-sliding li .menu-item-toggle:after{content:"";font-family:"fontAwesome";font-size:28px;position:absolute;left:0;top:0;line-height:47px;text-align:center;color:#fff;width:50px;}.menu-sliding li.menu-item-has-children > a{padding-right:60px;}.menu-sliding li.menu-item-expand > .sub-menu,.menu-sliding li.menu-item-expand > .children{display:block;}.menu-sliding li.menu-item-expand > .menu-item-toggle{background:rgba(0,0,0,.3);border-color:transparent;-webkit-box-shadow:0 2px 4px rgba(0,0,0,.2);-moz-box-shadow:0 2px 4px rgba(0,0,0,.2);-ms-box-shadow:0 2px 4px rgba(0,0,0,.2);-o-box-shadow:0 2px 4px rgba(0,0,0,.2);box-shadow:0 2px 4px rgba(0,0,0,.2);}.menu-sliding li.menu-item-expand > .menu-item-toggle:after{content:"";}.menu-sliding li .children{margin:15px 0 15px 15px;padding:0;}.menu-sliding li .sub-menu > li:last-child > a,.menu-sliding li .children > li:last-child > a{border-bottom:none;}.menu-sliding li .sub-menu > li a,.menu-sliding li .children > li a{padding:10px 0;}.menu-sliding li .sub-menu > li .menu-item-toggle,.menu-sliding li .children > li .menu-item-toggle{border-color:transparent;}.menu-sliding > li{visibility:hidden;-webkit-opacity:0;-khtml-opacity:0;-moz-opacity:0;opacity:0;-ms-filter:progid:DXImageTransform.Microsoft.Alpha(opacity=0);filter:alpha(opacity=0);}.menu-sliding > li:nth-child(n+1){-webkit-transition-delay:60ms;-moz-transition-delay:60ms;-ms-transition-delay:60ms;-o-transition-delay:60ms;transition-delay:60ms;-webkit-transition-duration:250ms;-moz-transition-duration:250ms;-ms-transition-duration:250ms;-o-transition-duration:250ms;transition-duration:250ms;}.menu-sliding > li:nth-child(n+2){-webkit-transition-delay:120ms;-moz-transition-delay:120ms;-ms-transition-delay:120ms;-o-transition-delay:120ms;transition-delay:120ms;-webkit-transition-duration:350ms;-moz-transition-duration:350ms;-ms-transition-duration:350ms;-o-transition-duration:350ms;transition-duration:350ms;}.menu-sliding > li:nth-child(n+3){-webkit-transition-delay:180ms;-moz-transition-delay:180ms;-ms-transition-delay:180ms;-o-transition-delay:180ms;transition-delay:180ms;-webkit-transition-duration:450ms;-moz-transition-duration:450ms;-ms-transition-duration:450ms;-o-transition-duration:450ms;transition-duration:450ms;}.menu-sliding > li:nth-child(n+4){-webkit-transition-delay:240ms;-moz-transition-delay:240ms;-ms-transition-delay:240ms;-o-transition-delay:240ms;transition-delay:240ms;-webkit-transition-duration:550ms;-moz-transition-duration:550ms;-ms-transition-duration:550ms;-o-transition-duration:550ms;transition-duration:550ms;}.menu-sliding > li:nth-child(n+5){-webkit-transition-delay:300ms;-moz-transition-delay:300ms;-ms-transition-delay:300ms;-o-transition-delay:300ms;transition-delay:300ms;-webkit-transition-duration:650ms;-moz-transition-duration:650ms;-ms-transition-duration:650ms;-o-transition-duration:650ms;transition-duration:650ms;}.menu-sliding > li:nth-child(n+6){-webkit-transition-delay:360ms;-moz-transition-delay:360ms;-ms-transition-delay:360ms;-o-transition-delay:360ms;transition-delay:360ms;-webkit-transition-duration:750ms;-moz-transition-duration:750ms;-ms-transition-duration:750ms;-o-transition-duration:750ms;transition-duration:750ms;}.menu-sliding > li:nth-child(n+7){-webkit-transition-delay:420ms;-moz-transition-delay:420ms;-ms-transition-delay:420ms;-o-transition-delay:420ms;transition-delay:420ms;-webkit-transition-duration:850ms;-moz-transition-duration:850ms;-ms-transition-duration:850ms;-o-transition-duration:850ms;transition-duration:850ms;}.menu-sliding > li:nth-child(n+8){-webkit-transition-delay:480ms;-moz-transition-delay:480ms;-ms-transition-delay:480ms;-o-transition-delay:480ms;transition-delay:480ms;-webkit-transition-duration:950ms;-moz-transition-duration:950ms;-ms-transition-duration:950ms;-o-transition-duration:950ms;transition-duration:950ms;}.menu-sliding > li:nth-child(n+9){-webkit-transition-delay:540ms;-moz-transition-delay:540ms;-ms-transition-delay:540ms;-o-transition-delay:540ms;transition-delay:540ms;-webkit-transition-duration:1050ms;-moz-transition-duration:1050ms;-ms-transition-duration:1050ms;-o-transition-duration:1050ms;transition-duration:1050ms;}.sliding-overlay.off-canvas-right-active .sliding-menu{visibility:visible;-webkit-opacity:1;-khtml-opacity:1;-moz-opacity:1;opacity:1;-ms-filter:progid:DXImageTransform.Microsoft.Alpha(opacity=100);filter:alpha(opacity=100);}.sliding-overlay.off-canvas-right-active .menu-sliding > li{visibility:visible;-webkit-opacity:1;-khtml-opacity:1;-moz-opacity:1;opacity:1;-ms-filter:progid:DXImageTransform.Microsoft.Alpha(opacity=100);filter:alpha(opacity=100);}.sliding-overlay.off-canvas-right-active .menu-sliding > li:nth-child(n+1){-webkit-transition-delay:60ms;-moz-transition-delay:60ms;-ms-transition-delay:60ms;-o-transition-delay:60ms;transition-delay:60ms;-webkit-transition-duration:250ms;-moz-transition-duration:250ms;-ms-transition-duration:250ms;-o-transition-duration:250ms;transition-duration:250ms;}.sliding-overlay.off-canvas-right-active .menu-sliding > li:nth-child(n+2){-webkit-transition-delay:120ms;-moz-transition-delay:120ms;-ms-transition-delay:120ms;-o-transition-delay:120ms;transition-delay:120ms;-webkit-transition-duration:350ms;-moz-transition-duration:350ms;-ms-transition-duration:350ms;-o-transition-duration:350ms;transition-duration:350ms;}.sliding-overlay.off-canvas-right-active .menu-sliding > li:nth-child(n+3){-webkit-transition-delay:180ms;-moz-transition-delay:180ms;-ms-transition-delay:180ms;-o-transition-delay:180ms;transition-delay:180ms;-webkit-transition-duration:450ms;-moz-transition-duration:450ms;-ms-transition-duration:450ms;-o-transition-duration:450ms;transition-duration:450ms;}.sliding-overlay.off-canvas-right-active .menu-sliding > li:nth-child(n+4){-webkit-transition-delay:240ms;-moz-transition-delay:240ms;-ms-transition-delay:240ms;-o-transition-delay:240ms;transition-delay:240ms;-webkit-transition-duration:550ms;-moz-transition-duration:550ms;-ms-transition-duration:550ms;-o-transition-duration:550ms;transition-duration:550ms;}.sliding-overlay.off-canvas-right-active .menu-sliding > li:nth-child(n+5){-webkit-transition-delay:300ms;-moz-transition-delay:300ms;-ms-transition-delay:300ms;-o-transition-delay:300ms;transition-delay:300ms;-webkit-transition-duration:650ms;-moz-transition-duration:650ms;-ms-transition-duration:650ms;-o-transition-duration:650ms;transition-duration:650ms;}.sliding-overlay.off-canvas-right-active .menu-sliding > li:nth-child(n+6){-webkit-transition-delay:360ms;-moz-transition-delay:360ms;-ms-transition-delay:360ms;-o-transition-delay:360ms;transition-delay:360ms;-webkit-transition-duration:750ms;-moz-transition-duration:750ms;-ms-transition-duration:750ms;-o-transition-duration:750ms;transition-duration:750ms;}.sliding-overlay.off-canvas-right-active .menu-sliding > li:nth-child(n+7){-webkit-transition-delay:420ms;-moz-transition-delay:420ms;-ms-transition-delay:420ms;-o-transition-delay:420ms;transition-delay:420ms;-webkit-transition-duration:850ms;-moz-transition-duration:850ms;-ms-transition-duration:850ms;-o-transition-duration:850ms;transition-duration:850ms;}.sliding-overlay.off-canvas-right-active .menu-sliding > li:nth-child(n+8){-webkit-transition-delay:480ms;-moz-transition-delay:480ms;-ms-transition-delay:480ms;-o-transition-delay:480ms;transition-delay:480ms;-webkit-transition-duration:950ms;-moz-transition-duration:950ms;-ms-transition-duration:950ms;-o-transition-duration:950ms;transition-duration:950ms;}.sliding-overlay.off-canvas-right-active .menu-sliding > li:nth-child(n+9){-webkit-transition-delay:540ms;-moz-transition-delay:540ms;-ms-transition-delay:540ms;-o-transition-delay:540ms;transition-delay:540ms;-webkit-transition-duration:1050ms;-moz-transition-duration:1050ms;-ms-transition-duration:1050ms;-o-transition-duration:1050ms;transition-duration:1050ms;}.sliding-slide .sliding-menu{width:280px;-webkit-transform:translateX(0);-moz-transform:translateX(0);-ms-transform:translateX(0);-o-transform:translateX(0);transform:translateX(0);}.sliding-slide.off-canvas-right-active .site{cursor:e-resize;-webkit-transform:translateX(-280px);-moz-transform:translateX(-280px);-ms-transform:translateX(-280px);-o-transform:translateX(-280px);transform:translateX(-280px);}.sliding-slide.off-canvas-right-active .sliding-menu{-webkit-transform:translateX(0);-moz-transform:translateX(0);-ms-transform:translateX(0);-o-transform:translateX(0);transform:translateX(0);}.sliding-slide.off-canvas-right-active .menu-sliding > li{visibility:visible;-webkit-opacity:1;-khtml-opacity:1;-moz-opacity:1;opacity:1;-ms-filter:progid:DXImageTransform.Microsoft.Alpha(opacity=100);filter:alpha(opacity=100);}.sliding-slide.off-canvas-right-active .menu-sliding > li:nth-child(n+1){-webkit-transition-delay:60ms;-moz-transition-delay:60ms;-ms-transition-delay:60ms;-o-transition-delay:60ms;transition-delay:60ms;-webkit-transition-duration:250ms;-moz-transition-duration:250ms;-ms-transition-duration:250ms;-o-transition-duration:250ms;transition-duration:250ms;}.sliding-slide.off-canvas-right-active .menu-sliding > li:nth-child(n+2){-webkit-transition-delay:120ms;-moz-transition-delay:120ms;-ms-transition-delay:120ms;-o-transition-delay:120ms;transition-delay:120ms;-webkit-transition-duration:350ms;-moz-transition-duration:350ms;-ms-transition-duration:350ms;-o-transition-duration:350ms;transition-duration:350ms;}.sliding-slide.off-canvas-right-active .menu-sliding > li:nth-child(n+3){-webkit-transition-delay:180ms;-moz-transition-delay:180ms;-ms-transition-delay:180ms;-o-transition-delay:180ms;transition-delay:180ms;-webkit-transition-duration:450ms;-moz-transition-duration:450ms;-ms-transition-duration:450ms;-o-transition-duration:450ms;transition-duration:450ms;}.sliding-slide.off-canvas-right-active .menu-sliding > li:nth-child(n+4){-webkit-transition-delay:240ms;-moz-transition-delay:240ms;-ms-transition-delay:240ms;-o-transition-delay:240ms;transition-delay:240ms;-webkit-transition-duration:550ms;-moz-transition-duration:550ms;-ms-transition-duration:550ms;-o-transition-duration:550ms;transition-duration:550ms;}.sliding-slide.off-canvas-right-active .menu-sliding > li:nth-child(n+5){-webkit-transition-delay:300ms;-moz-transition-delay:300ms;-ms-transition-delay:300ms;-o-transition-delay:300ms;transition-delay:300ms;-webkit-transition-duration:650ms;-moz-transition-duration:650ms;-ms-transition-duration:650ms;-o-transition-duration:650ms;transition-duration:650ms;}.sliding-slide.off-canvas-right-active .menu-sliding > li:nth-child(n+6){-webkit-transition-delay:360ms;-moz-transition-delay:360ms;-ms-transition-delay:360ms;-o-transition-delay:360ms;transition-delay:360ms;-webkit-transition-duration:750ms;-moz-transition-duration:750ms;-ms-transition-duration:750ms;-o-transition-duration:750ms;transition-duration:750ms;}.sliding-slide.off-canvas-right-active .menu-sliding > li:nth-child(n+7){-webkit-transition-delay:420ms;-moz-transition-delay:420ms;-ms-transition-delay:420ms;-o-transition-delay:420ms;transition-delay:420ms;-webkit-transition-duration:850ms;-moz-transition-duration:850ms;-ms-transition-duration:850ms;-o-transition-duration:850ms;transition-duration:850ms;}.sliding-slide.off-canvas-right-active .menu-sliding > li:nth-child(n+8){-webkit-transition-delay:480ms;-moz-transition-delay:480ms;-ms-transition-delay:480ms;-o-transition-delay:480ms;transition-delay:480ms;-webkit-transition-duration:950ms;-moz-transition-duration:950ms;-ms-transition-duration:950ms;-o-transition-duration:950ms;transition-duration:950ms;}.sliding-slide.off-canvas-right-active .menu-sliding > li:nth-child(n+9){-webkit-transition-delay:540ms;-moz-transition-delay:540ms;-ms-transition-delay:540ms;-o-transition-delay:540ms;transition-delay:540ms;-webkit-transition-duration:1050ms;-moz-transition-duration:1050ms;-ms-transition-duration:1050ms;-o-transition-duration:1050ms;transition-duration:1050ms;}.off-canvas-left-active #off-canvas-left{visibility:visible;-webkit-transition:visibility 0s 0s;-moz-transition:visibility 0s 0s;transition:visibility 0s 0s;}.off-canvas-left-active #off-canvas-left .off-canvas-wrap{-webkit-transform:translateX(0);-moz-transform:translateX(0);-ms-transform:translateX(0);-o-transform:translateX(0);transform:translateX(0);-webkit-transition:-webkit-transform .3s;-moz-transition:-moz-transform .3s;transition:transform .3s;-webkit-transition-timing-function:cubic-bezier(.4,.01,.3,.3);-moz-transition-timing-function:cubic-bezier(.4,.01,.3,.3);transition-timing-function:cubic-bezier(.4,.01,.3,.3);}.off-canvas-left-active .site{cursor:e-resize;-webkit-transform:translateX(280px);-moz-transform:translateX(280px);-ms-transform:translateX(280px);-o-transform:translateX(280px);transform:translateX(280px);}.off-canvas-left-active .off-canvas-toggle[data-target="off-canvas-left"]:before{display:none;}.off-canvas-left-active .off-canvas-toggle[data-target="off-canvas-left"] span:after{width:24px;-webkit-transform:translateY(9px) rotateZ(-45deg);-moz-transform:translateY(9px) rotateZ(-45deg);-ms-transform:translateY(9px) rotateZ(-45deg);-o-transform:translateY(9px) rotateZ(-45deg);transform:translateY(9px) rotateZ(-45deg);}.off-canvas-left-active .off-canvas-toggle[data-target="off-canvas-left"] span:before{width:24px;-webkit-transform:translateY(-9px) rotateZ(45deg);-moz-transform:translateY(-9px) rotateZ(45deg);-ms-transform:translateY(-9px) rotateZ(45deg);-o-transform:translateY(-9px) rotateZ(45deg);transform:translateY(-9px) rotateZ(45deg);}.off-canvas-right-active .off-canvas-toggle[data-target="off-canvas-right"]:before{display:none;}.off-canvas-right-active .off-canvas-toggle[data-target="off-canvas-right"] span:after{width:24px;-webkit-transform:translateY(9px) rotateZ(-45deg);-moz-transform:translateY(9px) rotateZ(-45deg);-ms-transform:translateY(9px) rotateZ(-45deg);-o-transform:translateY(9px) rotateZ(-45deg);transform:translateY(9px) rotateZ(-45deg);}.off-canvas-right-active .off-canvas-toggle[data-target="off-canvas-right"] span:before{width:24px;-webkit-transform:translateY(-9px) rotateZ(45deg);-moz-transform:translateY(-9px) rotateZ(45deg);-ms-transform:translateY(-9px) rotateZ(45deg);-o-transform:translateY(-9px) rotateZ(45deg);transform:translateY(-9px) rotateZ(45deg);}#rs-demo-id{}

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