Implementation of Salesforce Agentforce for Ark Swimwear

• Inefficient customer support leading to delayed responses.
• Manual order tracking and processing.
• Limited AI-driven insights for sales and customer service.
• Lack of an automated chatbot for handling FAQs and customer queries.
• No self-service options for order management and returns.

Customer Support Automation:

• Agentforce Chatbot: Automated handling of FAQs with high accuracy.
• Intelligent escalation of complex queries to human agents with full context.
• Product recommendations based on customer preferences and browsing history.

Omnichannel Support:

• Seamless integration with email, social media, and web chat for consistent customer service.

Order & Inventory Management:

• Automated Order Tracking: Customers can check order status in real-time.
• AI-powered notifications for shipping updates and delays.
• Self-service Returns & Exchanges: Customers can initiate returns and exchanges via chatbot.
• AI-driven recommendations for alternative products based on purchase history.

AI-Powered Sales Insights:

• Einstein AI for Sales: Predictive insights to identify high-value customers.
• Personalized email and messaging recommendations for re-engagement.
• AI-driven discount suggestions based on customer purchase patterns.
• Salesforce Copilot: Insights such as “Which product categories are trending this season?” and “Show me customers with abandoned carts in the last week.”

Enhanced Order Management: 30% fewer support inquiries due to self-service tracking.

Increased Sales Conversions: 20% rise in repeat purchases driven by personalized AI insights.

Optimized Operational Efficiency: Reduced manual workload for customer service agents.