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Case Studies

We present the following case studies that exemplify the type of solutions and services we are providing across our customer base.

Techila Global Services is a Salesforce Summit Partner with a senior-led practice transforming enterprises across Manufacturing, Healthcare, Financial Services, Real Estate, Education & Non-Profit. The case studies below describe the achievements for Arada, St. James's Place, Kolors Healthcare, Akshaya Patra & Flame University in Sales Cloud, Service Cloud, Field Service, Experience Cloud, Marketing Cloud, MuleSoft & Agentforce selected from over 800+ projects executed in 14+ years.

Summit
Salesforce Partner
800+
Projects Delivered
14+ yrs
Years of Experience
32+
Documented Outcomes

[ Featured ]

Our best work.

Three programs of Salesforce that show Techila's process for transformation within the enterprise - a regional real-estate developer, a UK wealth manager, and an Indian healthcare brand. They all start with discovery and finish with measurable board-reportable results.

Arada

Real Estate

Arada

Launched in 2017 and headquartered in the UAE, Arada is the region's fastest-growing and most progressive real-estate developer — chaired by HH Sheikh Sultan bin Ahmed Al Qasimi with HRH Prince Khaled bin Alwaleed bin Talal as Vice Chairman. The portfolio spans master-planned communities, mixed-use destinations, and signature residential towers across the UAE — programmes that bring together buyers, sellers, agents, legal advisors, and field service teams on a single multi-cloud Salesforce platform.

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St. James's Place

Wealth Management

St. James's Place

St. James's Place Wealth Management plc is the UK's largest wealth manager, overseeing £170B+ in assets under management across a network of 4,700+ Partner advisers. Operating under FCA regulation, every client-facing communication must meet strict financial promotion standards — making compliant, personalised, at-scale marketing one of the defining challenges of SJP's digital programme.

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Kolors Healthcare

Healthcare

Kolors Healthcare

Kolors Healthcare is an organization of health and wellness specialists with a mission to help you discover your inner and outer beauty so as to achieve sound health and fitness. As pioneers of the concept of holistic well-being, Kolors brings you the most advanced treatments and therapies that focus on relaxation and revitalization.

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Armakuni

Cloud Engineering & DevOps

Armakuni

Armakuni is a UK-based cloud engineering and DevOps consultancy specialising in platform engineering, DevSecOps, and cloud-native architecture. Techila Global Services implemented Salesforce Agentforce to automate Armakuni's customer support — replacing manual query handling with an AI agent that resolves technical FAQs instantly, routes cases intelligently, and escalates with full context when human expertise is needed.

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Seattle Aviation Services (SAS)

Aerospace & Aviation

Seattle Aviation Services (SAS)

Seattle Aviation Services (SAS) is an aviation company and a reliable source for private and commercial airplane parts in the aerospace and aviation sector.

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StayPineapple

Hotel/Hospitality

StayPineapple

StayPineapple is a Property management company in the hospitality industry, having properties in several locations. They needed technology for marketing automation and CRM..

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[ Browse ]

All case studies.

You can also explore the entire catalog of Techila's Salesforce deployments here. See what this common delivery playbook looks like across a number of industries, including manufacturing, health, financial services, real estate, education, hospitality, and non-profit initiatives, by filtering on industry.

01
Accurate Gauging
CASE STUDY·Manufacturing

Accurate Gauging

Accurate Gauging is a manufacturer and service provider specializing in precision measurement tools and gauging equipment for industries such as automotive, aerospace, and heavy machinery.

45%
Increase in Technician Productivity
50%
Improvement in First-Time Fix Rates
02
Becquer Energy
CASE STUDY·Energy & Utilities

Becquer Energy

Becquer Energy is a solar solutions company delivering end-to-end solar systems across residential, commercial, and industrial segments. With a strong engineering focus, Becquer is committed to making clean energy accessible through innovative, reliable, and scalable solar solutions.

Reduced average response time by 30–40% through automated case routing and SLA-driven workflows
Achieved 100% visibility into customer lifecycle, installations, and service history via centralized dashboards
03
DNV Solar
CASE STUDY·Energy & Utilities

DNV Solar

DNV is a global assurance and risk management company providing independent advisory, certification, and testing services across the energy sector. Through its solar services practice, DNV supports developers, investors, and asset owners with end-to-end solutions including feasibility studies, due diligence, engineering, and performance optimization, enabling reliable and sustainable solar project outcomes worldwide.

Increased field engineer utilization by 25–35% through optimized scheduling and dispatch
Reduced idle time and travel inefficiencies by 20–30%
04
nrg Clean Power
CASE STUDY·Energy & Utilities

nrg Clean Power

NRG Clean Power is a premier provider of home electrification solutions with a legacy of over three decades. Committed to sustainability and energy efficiency, the company is dedicated to transforming homes into eco-friendly, clean-energy environments at scale.

Salesforce Sales Cloud
05
Gal Power System
CASE STUDY·Manufacturing

Gal Power System

GAL Power is a power, generator maintenance, and temperature control solutions provider. In the past 30 years, the company has earned leadership status by consistently supplying high-performance power generators, rental generators, and temperature control equipment to customers worldwide. Customer centricity is the DNA of their business — today GAL Power is trusted and relied on for helping businesses stay in power.

Reduced reliance on Excel-based estimations by 90–100%, centralizing all data within Salesforce
Decreased duplicate data entry efforts by 40–50%
06
Inventia Healthcare
CASE STUDY·Healthcare

Inventia

Inventia Healthcare is a pharmaceutical and medical-devices company managing complex multi-source lead operations across conferences, websites, references, and direct outreach. Techila replaced an Excel-based sales motion with Salesforce Sales Cloud, eliminating duplicate leads, automating follow-ups, and giving sales leadership a real-time view of the pipeline.

Increased lead-to-opportunity conversion rate by 20–30% through structured lead management and follow-ups
Reduced lead leakage by 35–45% with centralized tracking and ownership

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