+1 561 220 0044
+61 255 646464
+91 909 080 3080
+1 561 220 0044
+61 255 646464
+91 909 080 3080
SERVICES
Empowering Innovation in Healthcare, Pharma & CDMO Operations with Salesforce & AI
At Techila, we help healthcare, pharmaceutical, and life sciences organizations modernize their digital operations with a strong foundation in Salesforce, enriched by AI-driven automation and next-gen tools like Agentforce.
From managing Healthcare Professionals engagement and Contract Development and Manufacturing Organizations (CDMO) partnerships to launching new products and staying audit-ready, we design secure, scalable, and compliant solutions that put patients and partners at the centre.
Here, Techilia explains how public sector CRM called Salesforce Government Cloud helps agencies build stronger connections between citizens, employees, governments, services, and the information they all need.
What We Solve
- Complex Stakeholder Engagement
Unify interactions with HCPs, patients, MSLs, and payers with coordinated journeys across Sales, Marketing, and Medical.
- External Manufacturing (CDMO) Visibility
Gain real-time insight into development milestones, supply chain readiness, and batch-level manufacturing performance.
- Product Launch Orchestration
Streamline launch cycles, segment HCPs, and personalize messaging with AI-enhanced targeting and campaign tracking.
- Regulatory Compliance
Leverage built-in guardrails to support HIPAA, GDPR, HITRUST, and other healthcare-specific compliance needs.
- Field Force Empowerment
Integrate and manage OCE with Salesforce to support reps and MSLs with actionable, real-time Healthcare Professional (HCP) data.
Next-Gen Capabilities with AI & Agentforce
- Predictive Engagement
Use Salesforce AI to score HCP interest, recommend next-best actions, and forecast product demand more accurately.
- Automated Service & Case Management
Implement Agentforce to enhance medical inquiry handling, automate common case resolutions, and route sensitive issues with precision.
- Smart Compliance Alerts
AI-driven monitoring flags outliers in rep behavior, sample distribution, or data anomalies—ensuring real-time oversight.
- AI-Powered Analytics
Combine CRM Analytics with AI to visualize trends across campaigns, orders, territories, and rep performance—supporting better decisions, faster.
🧩 Key Salesforce Solutions We Offer
- Health Cloud & Experience Cloud
Build unified views of patients, HCPs, and partners. Enable self-service portals for education, loyalty, and account management. - OCE Support & Integration
Full-cycle support—from integration and customization to user enablement and reporting.
- CRM & Einstein Analytics
Actionable dashboards powered by AI for sales ops, marketing, and medical affairs. - Marketing Cloud + Personalization
Orchestrate multichannel HCP engagement across email, SMS, webinars, and in-person rep visits.
Why Techila for Healthcare & Pharma?
- 12+ years of Salesforce experience with proven success in healthcare & life sciences
- Deep understanding of compliance, data privacy, and regulated workflows
- Certified Salesforce experts across Health Cloud, AI, and IQVIA ecosystems
- Flexible engagement models to support managed services, innovation partnerships, or FTE-based scaling
Featured Case Study:
Skincare & Wellness Brand (Cosmetics Industry)
Implemented a Salesforce B2B Commerce solution with integrations into ERP, tax, and fulfilment systems. Introduced AI-driven loyalty features and real-time analytics.
- 2x revenue in the first month
- 30% retention boost via loyalty and promotions
- Centralized customer and order visibility across systems
Schedule a healthcare innovation discovery session
Ready to bring AI, automation, and engagement to life in your organization?
OUR PROCESS
We Provide Most Exclusive
Process For Business
Listen
We connect you with our experts who try to understand your business requirements and challenges that you are facing with your current implementation by asking relevant questions
Suggest
We provide the best solution to your complex business challenges by considering what is right for the business and its customers instead of what we think is right. This is a real definition of digital transformation for us.
Implement
We believe in working together rather than for anyone because we all know together we always achieve more. Hence we act as your partners who are responsible for making you and your business successful with the implementation.
Iterate
We strive for continuous improvement instead of perfection. Hence we listen to your feedback and according to that, we focus on making improvements continuously within each milestone, sprint, and release.
