Salesforce Data Cloud Architect

Job Title: Salesforce Data Cloud Architect

Location: Pune
Job Type: Full-time / Contract
Experience Level: 8+ years in Salesforce ecosystem with 2+ years in Data Cloud (formerly Customer Data Platform)
Industry: IT Services & Consulting
Reports To: Head of Salesforce Practice / CTO

Job Summary:

We are seeking a highly skilled Salesforce Data Cloud Architect to lead the design, implementation, and optimization of Salesforce Data Cloud solutions. The ideal candidate will have a deep understanding of customer data platforms (CDPs), data modeling, ingestion pipelines, identity resolution, and real-time personalization strategies. You’ll work closely with stakeholders to unify customer data across touchpoints and drive actionable insights.

Key Responsibilities:

• Design scalable, high-performance Salesforce Data Cloud architecture aligned with business goals.
• Lead the implementation of data ingestion, transformation, identity resolution, and activation workflows.
• Collaborate with business and technical teams to gather requirements and translate them into Data Cloud solutions.
• Define and maintain data models, unification rules, calculated insights, and segmentation strategies.
• Integrate external data sources (e.g., AWS S3, CRM, POS, Web, Mobile) into Salesforce Data Cloud using connectors and custom integrations.
• Ensure governance, security, and compliance of customer data within the platform.
• Create documentation, playbooks, and reusable assets for future projects.
• Mentor developers and admins on Data Cloud best practices and features.
• Work closely with Salesforce AE/CSM and support teams to resolve complex issues.

Required Qualifications:

• 8+ years in Salesforce ecosystem including Sales, Service, or Marketing Cloud.
• 2+ years of hands-on experience with Salesforce Data Cloud / Customer Data Platform (CDP).
• Strong understanding of data architecture, ETL, customer identity resolution, and segmentation strategies.
• Experience with Salesforce tools like Data Stream, Data Lake Objects, Calculated Insights, and Activation Targets.
• Familiarity with data integration tools such as Mulesoft, Informatica, or AWS Glue.
• Salesforce certifications preferred: Data Cloud Consultant, Integration Architect, or Application Architect.
• Excellent communication, stakeholder management, and documentation skills.

Preferred Qualifications:

• Experience with AI/ML in customer analytics or real-time personalization.
• Familiarity with marketing platforms (e.g., Salesforce Marketing Cloud, Adobe, Braze).
• Experience working in B2B/B2C industries like retail, telecom, financial services, or healthcare.

What We Offer:

• Opportunity to work on cutting-edge Salesforce Data Cloud projects.
• Collaborative work environment with a team of top-tier Salesforce professionals.
• Access to learning resources and certification support.
• Competitive compensation and performance incentives.