Category: Salesforce

ServiceNow ITSM (IT service management) and Salesforce are both customer service management platforms that help organizations manage and resolve customer issues. However, they have some differences in terms of their features and capabilities.

What Is ServiceNow ITSM?

ServiceNow ITSM is a cloud-based platform that offers a range of IT service management (ITSM) tools and features. It is designed to help organizations streamline and automate their IT processes, including incident management, problem management, change management, and service request management.

ServiceNow is primarily used by IT teams to manage and resolve technical issues, but it can also be used by other departments to manage customer service inquiries.

It has a range of integrations with other tools and systems, including third-party applications and on-premises systems, as well as integrations with other ServiceNow products, such as ServiceNow Security Operations and ServiceNow HR Service Delivery.

Overall, ServiceNow ITSM is a comprehensive IT service management platform that can help organizations improve efficiency, reduce costs, and increase customer satisfaction.

 

What Is Salesforce.Com?

Salesforce.com is a cloud-based customer relationship management (CRM) platform that helps businesses manage and analyze customer interactions and data. It offers a range of tools and features for sales, customer service, marketing, and collaboration, including:

• Salesforce Sales Cloud: A sales automation tool that helps sales teams manage leads, opportunities, and accounts.
• Salesforce Service Cloud: A customer service platform that helps teams manage customer interactions, including case management, chat and messaging, and customer self-service.
• Salesforce Marketing Cloud: A marketing automation tool that helps teams segment and target customers, create personalized marketing campaigns, and analyze campaign results.
• Salesforce Einstein AI: An artificial intelligence platform that helps teams with predictive analytics, personalization, and automation

Overall, Salesforce is a comprehensive CRM platform that can help businesses manage and analyze customer interactions and data, improve efficiency, and increase sales and customer satisfaction.

 

Difference Between Servicenow ITSM Vs Salesforce.Com

ServiceNow is a cloud-based platform that offers a range of IT service management (ITSM) tools, including incident management, problem management, change management, and service request management.

 

It also has a range of other features and integrations, including knowledge management, asset management, and project management.

 

ServiceNow is typically used by IT teams to manage and resolve technical issues, but it can also be used by other departments to manage customer service inquiries.

 

Salesforce Service Cloud is a customer service platform that is part of the Salesforce CRM suite. It offers a range of tools for managing customer interactions, including case management, chats and messaging, and customer self-service.

 

It also has a range of integrations with other Salesforce products, such as Salesforce Marketing Cloud and Salesforce Einstein AI. Salesforce Service Cloud is primarily used by customer service teams to manage customer inquiries and resolve issues.

Here is some additional information on the difference between ServiceNow ITSM and Salesforce.com:

 

1. Features:

ServiceNow offers a wide range of features for IT service management, including incident management, problem management, change management, and service request management. It also has features for knowledge management, asset management, and project management.

 

Salesforce Service Cloud has a range of tools for managing customer interactions, including case management, chat and messaging, and customer self-service. It also has integrations with other Salesforce products, such as Salesforce Marketing Cloud and Salesforce Einstein AI, which can help with customer segmentation, personalized messaging, and predictive analytics.

 

 

2. Target users:

ServiceNow is primarily used by IT teams to manage and resolve technical issues, but it can also be used by other departments to manage customer service inquiries.

 

Salesforce Service Cloud is primarily used by customer service teams to manage customer inquiries and resolve issues.

 

3. Integrations:

ServiceNow has a range of integrations with other tools and systems, including third-party applications and on-premises systems. It also has integrations with other ServiceNow products, such as ServiceNow Security Operations and ServiceNow HR Service Delivery.

 

Salesforce Service Cloud has integrations with other Salesforce products, such as Salesforce Marketing Cloud and Salesforce Einstein AI, as well as with a range of third-party applications.

 

4. Pricing:

ServiceNow pricing is based on the number of users and the modules you want to use. It offers a range of plans, including a free trial, and prices can vary based on your specific needs.

 

Salesforce Service Cloud pricing is also based on the number of users and the modules you want to use. It offers a range of plans, including a free trial, and prices can vary based on your specific needs.

 

Overall, both ServiceNow and Salesforce Service Cloud are powerful customer service management platforms that can help organizations manage and resolve customer issues. However, they have different sets of features and are geared toward different types of users, so it’s important to consider your specific needs and goals when deciding which platform is right for you.

 

Advantages Of Servicenow ITSM-

 

There are several advantages of ServiceNow ITSM (IT service management):

• Streamlined and automated processes: ServiceNow allows organizations to automate their ITSM processes, such as incident management, problem management, change management, and service request management. This can help improve efficiency and reduce the time and effort required to resolve issues.
• Improved visibility and transparency: ServiceNow provides a centralized platform for managing and tracking IT issues, which can help improve visibility and transparency into the status and progress of issues.
• Increased customer satisfaction: By streamlining and automating ITSM processes, ServiceNow can help organizations resolve issues more quickly and effectively, which can lead to increased customer satisfaction.
• Better integration with other systems: ServiceNow has a range of integrations with other tools and systems, including third-party applications and on-premises systems, which can help organizations improve the flow of information and work more efficiently.
• Scalability: ServiceNow is a cloud-based platform, which means it can scale easily to meet the needs of organizations of any size.

 

ServiceNow ITSM can help organizations improve efficiency, reduce costs, and increase customer satisfaction through streamlined and automated ITSM processes.

 

Competitors Of Servicenow ITSM

There are a number of competitors to ServiceNow in the IT service management (ITSM) market, including:

• BMC Remedy: A cloud-based platform that offers a range of ITSM tools, including incident management, problem management, and change management.
• Zendesk: A cloud-based customer service platform that offers a range of tools for managing customer interactions, including case management, chat and messaging, and customer self-service.
• Freshservice: A cloud-based ITSM platform that offers a range of tools, including incident management, problem management, change management, and service request management.
• JIRA Service Desk: A cloud-based platform that offers a range of ITSM tools, including incident management, problem management, and change management.
• ManageEngine ServiceDesk Plus: A cloud-based ITSM platform that offers a range of tools, including incident management, problem management, change management, and service request management.

 

All of these are the biggest Competitors Of Servicenow ITSM. Each of these competitors offers a range of features and pricing options, and it’s important to carefully evaluate the specific needs and goals of your organization when deciding which platform is the best fit.

 

Takeaway

 

In summary, ServiceNow is a more comprehensive IT service management platform, while Salesforce Service Cloud is more focused on customer service management. Both platforms can be used to manage and resolve customer issues, but they have different sets of features and are geared toward different types of users.

 

Workato vs Zapier: What are the Key Differences?

As you try to swiftly accomplish your tasks, it is important to have the right tools to streamline your workflows and make your work more efficient. This is certainly relevant for operational workflows, which frequently repeat and demand close attention to detail.

If you’re looking for an automated workflow tool, choosing between Workato vs Zapier is one of the most important decisions you’ll make. Workato and Zapier offer two different ways of automating processes and tasks, but there are some key differences between them that may make one better suited to your needs than the other.

In fact, with so many tools on the market, it can be hard to choose which one will work best for your business. So, Workato vs Zapier: which one is right for you? This article discusses some key differences between Workato and Zapier that might make one better suited to your needs than the other.

 

What is an Automation Tool?

Workflow automation tools are software programs that help businesses streamline and automate their workflows, or the processes and tasks involved in completing a specific business function or project.

These tools can be used to automate a variety of business processes, such as data entry, invoicing, employee onboarding, and customer service. Workflow automation tools can be helpful for businesses of any size, as they can help to save time, reduce errors, and improve efficiency by automating repetitive tasks. They can also help to improve communication and collaboration among team members by providing a central platform for tracking and managing tasks.

 

What is Workato?

Workato is a cloud-based integration and automation platform that enables organizations to connect and automate various business processes and applications. It provides a range of features and tools that allow users to build and deploy integrations, workflows, and automations without writing code. Workato automation tool provides a range of features and tools that allow users to design and build automated processes and workflows, including triggers, actions, conditions, and looping.

 

When compared to the competitors of Workato, its easy-to-use automation platform stands out because of its extensive set of features and functionalities. Some of them are:

1. Ease of use: Workato provides a visual, drag-and-drop interface that makes it easy for users to design and build automations without needing to write code.
2. Wide range of capabilities: Workato offers a range of features and tools for data integration, application integration, process automation, and collaboration, allowing organizations to automate a wide range of business processes.
3. Scalability: Workato is a cloud-based platform that can scale to meet the needs of organizations of all sizes.
4. Integration with popular applications: Workato can be used to connect a wide range of applications, including popular cloud-based software such as Salesforce, Google Workspace, and Slack.

 

What is Zapier?

Zapier is an automation tool that allows users to automate tasks and processes without having to write any code. It can be used to connect web apps and services, allowing users to create automated workflows called “zaps.” For example, a user could set up a zap to automatically add new contacts from a spreadsheet to their customer database.

Zaps are triggered when certain events occur in one of the connected services, and can be used to automate a wide variety of tasks. Zapier also offers an “Instant” feature that allows users to quickly create simple zaps that don’t require any coding. This makes Zapier an ideal tool for those who want to quickly set up automation without having to learn how to write code.

Some of the features of Zapier include:

1. Connections to a wide range of applications and services: Zapier can be used to connect and integrate a variety of web applications and services, including popular cloud-based software such as Salesforce, Google Workspace, and Slack.
2. Pre-defined triggers and actions: Zapier offers a range of pre-defined triggers and actions that can be used to automate tasks and processes.
3. Collaboration and sharing: Zapier provides features for collaboration and sharing, allowing users to work with team members and share automations.
4. Support and resources: Zapier offers a range of resources and support options to help users get the most out of the platform, including documentation, tutorials, and customer support.

 

Workato vs Zapier: Key Differences

Workato and Zapier are both cloud-based integration and automation platforms that allow users to connect and automate various business processes and applications. Here are some key differences between the two platforms:

• Connections: Workato supports a wider range of connections than Zapier, including connections to on-premises systems and custom APIs. Zapier primarily supports connections to web-based applications and services.
• Features: Workato offers a wider range of features and capabilities than Zapier, including data integration, application integration, process automation, and collaboration. Zapier primarily focuses on automating tasks and processes using pre-defined triggers and actions.
• Price: Workato typically offers a wider range of pricing options than Zapier, with plans starting at a higher price point. Zapier offers a free plan as well as paid plans with a variety of features and capabilities.
• Ease of use: Both Workato and Zapier are designed to be easy to use and provide visual, drag-and-drop interfaces for building automation. However, Workato’s interface may be more complex and feature-rich, while Zapier’s interface is simpler and more focused on automating specific tasks.
• Automation capabilities: Both platforms offer automation capabilities that allow businesses to connect their apps together to create powerful workflows that help automate processes across multiple platforms. One of the main differences between Workato vs Zapier is how many apps each platform supports at once; Workato supports 10 apps while Zapier supports up to 100 apps at once (or as many).

 

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In conclusion, when making the decision between Workato vs Zapier, it is important to weigh the features and capabilities of each platform to determine which one is the best fit for your specific needs.

Both Workato and Zapier offer a wide range of automation capabilities and can be used to automate a variety of processes. However, they have some differences in terms of the specific types of integrations and capabilities they offer. Ultimately, the choice between Workato and Zapier will depend on your specific automation needs and priorities.

Regardless of the marketing automation solutions you use, you could also require technical assistance for deployment and additional CRM synchronization. At Techila, we are ready to assist you. To narrow down the available marketing automation options or to receive specialized CRM and marketing automation assistance, contact Techila Global Service.

Use case :

Need to collect the survey response into salesforce if a survey is created from surveymonkey and publilshed during a conference.

Solution:

We can collect all the response which we gets in survey monkey and pass the same to salesforce without any coding with the help of Zapier. Below are the steps to do the same.

Create/Design a survey.

NOTE : Add fields with respect to fields on salesforce lead as this data will be mapped to Lead Object.

Zapier –

1. Step 1 – Login to Zapier and create a new Zap.
2. Step 2 – Select App Event as Survey Monkey
   
3. Step 3 – Select Notification with answers option
   
4. Step 4 – Choose a Survey Monkey Account
   
5. Step 5 – Set up a trigger – Select survey and collector on next two steps and select Continue.
   
6. Step 6 – Test Trigger and Continue to Action part.
   
7. Step 7 – Action – Select Salesforce
   
8. Step 8 – Select Action Event – Create Lead and Continue
   
9. Step 9 – Login to SalesForce Account
   
10. Step 10 – On Set up Action – Map the fields
    
    
11. Step 11 – Test Action And Then turn on Zap
    

 

Note:Add these default fields

1. Record Type – Federal
2. Lead Source – {{Webinar Source}} eg- SOFA / CJC
3. Survey – Survey Id
4. Response – Response id

Social login, also known as social sign-in or social sign-on, uses information from social networking sites (in our case: PayPal) to facilitate logins on third-party applications and platforms (in our case: Salesforce).

 

Step 1: Create PayPal login.

To implement social sign on using PayPal, we need a PayPal developer account. So go ahead and sign up for PayPal account here.

 

Step 2: Configuration in PayPal Developer account.

 

Once you have a PayPal account, go to https://developer.paypal.com/ and login with the PayPal account we just created in Step 1.

You will find an app “Default Application” already created for sandbox.

This Default application will be linked to a By-default created sandbox Test account. Keep the client id and client secret from the default application handy.

 

Step 3: Configure Auth. Provider in Salesforce.

Authentication provider lets your users log in to your Salesforce org using their login credentials from a third-party service provider (like PayPal).

To setup Auth. Provider, go to

Setup –> search Auth. Providers –> Create New –>

Choose ‘Open Id connect’ as Provider type –>

Copy the Client key and Client secret from the Default application of PayPal’s Developer account and paste it as consumer key and consumer secret in Auth. Provider setup.

Update other information as below and click autogenerate the registration handler class.

Execute Registration As: The registration handler Apex class will run in the context of the specified user, so make sure this user has the Manage Users permission!

 

Note: When a new user tries to login into salesforce with PayPal before registering themselves, a new user is created in salesforce in context of user selected in ‘Execute Registration As’ field

 

 

Authorize Endpoint URL: https://www.sandbox.paypal.com/signin/authorize

Token Endpoint URL: https://api-m.sandbox.paypal.com/v1/oauth2/token

 

User Info Endpoint URL:
https://api-m.sandbox.paypal.com/v1/identity/oauth2/userinfo

Click save.

 

Step 4: Update the Redirect URL in PayPal account

Once the Auth. Provider is setup, couple of URLs are autogenerated.

Expand the Experience cloud sites section below and copy the Callback URL of the community site for which we need to enable social sign on option for PayPal.

 

 

Expand the Experience cloud sites section below and copy the Callback URL of the community site for which we need to enable social sign on option for PayPal.

 

Step 5: Enable Social sign on as a login option

We are almost there. Enable the created auth. Provider option for communities so that the users can now login using the PayPal credentials.

This can be done by navigating to the community’s ‘Administration’ section (Setup > Sites > All Sites > Workspace > Administration) and checking the authentication provider’s box under the ‘Login and registration’ tab.

 

Step 6: Revisit the settings on login page of community

Navigate to Experience builder.

Add social login component on the login page for users to login using enabled auth. Provider, i.e., PayPal

 

 

And that’s it. PayPal setup is now configured in salesforce to allow users to login with their PayPal account.

 

Note: Before going live, make the sure the authorize and token endpoint URLs in the Auth. Provider settings are replaced with Live URL and consumer key and secret are replaced with the PayPal’s live account client key and secret.

Sandbox token URL- https://api-m.sandbox.paypal.com/v1/oauth2/token

Live token URL- https://api-m.paypal.com/v1/oauth2/token

It’s time to test the PayPal social sign on option from salesforce communities.

For testing in sandbox, you can find the username and password of test sandbox account in:

PayPal Developer account –> Sandbox > Accounts –>Edit or View Account –> You can create a new one or use existing one

 

Let us be brutally honest here. Study shows that just 0.71 % of the world population use blockchain technology. All the experts are putting heavily in favor of its being the next significant technological advancement.

 

It has every ingredient for disrupting the market and the way it functions. From money transfers to leading to voting, everywhere there is a buzz about blockchain inviting people in searching “how to be a Blockchain developer”.

 

If you too, belong to the same league of people, here is a detailed blog detailing blockchain, usages, benefits, and how you can become a blockchain developer.

 

What is blockchain?

 

Blockchain is a shared, immutable ledger that records the transactions and tracks the assets in a widely shared network. Here assets can be tangible or intangible, enabling the flexibility to track and trade virtually everything.

 

Blockchain is based on processing information in a shared and fast way. Businesses need the information to run their business, right? Here, ultra-modern technology plays a vital role in supplying immediate, shared, and transparent information. That data gets stored in an immutable ledger that is only accessible by a network member.

 

Every member on the network shares a single view of truth, enabling everyone to see all transaction details for efficiency and confidentiality.

 

Key elements of Blockchain

 

Before getting into how to become a Blockchain developer, you need to understand the key pillars of blockchain.

 

Well established records

 

Though everyone has access to see the transaction ledger, no one can change or tamper with the transaction after recording. Even if a wrong transaction is recorded in the ledger, participants need a new transaction to correct it that later becomes visible to all.

 

Complete data privacy and accuracy

 

In the blockchain, every participant gets access to the distributed ledger, which means once a record is made, it can not be duplicated, reversed, or deleted. That way, it’s totally opposite the traditional business practices.

 

Use of smart contracts

 

Blockchain has smart contracts that run automatically when the predetermined conditions are fulfilled. It helps automate the execution process without any involvement of an intermediary, saving time and workforce.

 

Working process of blockchain

Once a transaction occurs, it gets recorded as a “block” in the blockchain network. After that, it stores everything related to transactions for others to view, irrespective of whether the asset is tangible or intangible.

 

Every y minute, thousands of blocks are created worldwide, and every block is connected, forming a data chain. As the asset moves from one to another, these blocks keep track of every happening. It is impossible to make changes in these blocks or insert another block between them. That is one of the reasons the technology is called a blockchain.

 

With every next transaction, a new block gets created, further strengthening the verification of previous blocks. Similarly, the entire blockchain has become tamper-evident and has won the trust of millions across the globe.

 

Work of Blockchain developer

 

Once you become a blockchain developer, you develop Blockchain simply! The blockchain developer is categorized into two that is a core Blockchain developer and a blockchain software developer.

 

Here, the primary work you do is to design the security and architecture of the Blockchain systems. In simple words, you work on the foundation.

 

Other work includes the development of apps based on Blockchain. Designing the Blockchain protocols, network architecture, backend development, front-end development, and working on smart contracts are some other core work.

 

After certification and experience in Blockchain, you develop innovative solutions for solving real-life problems as well by focusing on complex analysis, design, development, testing, and more.

 

Moreover, the developer also works on legacy infrastructure and makes them updated and abiding by the Blockchain framework.  Now, your mind must be wondering how to become a Blockchain developer. 

 

Although it is completely new to the world, there are many resources available for making a career in that. Keep reading

 

How to get into Blockchain development?

 

People from all across the world are turning towards Blockchain development. With the same questions as the sub-heading, let’s delve deep into a complete roadmap to becoming a Blockchain developer.

 

Complete your academic study in IT and related fields

 

There is no shortcut to the formal education system. Having an academic background brings an unorthodox thought process concerning cutting-edge technology. Enrolled yourself in a bachelor’s or master’s degree in computer software, computing hardware, programming languages, and any other technical segment.

 

Though it’s not mandatory, it surely gives the upper hand in understanding the fundamentals of Blockchain. While being in the study, explore online and offline ways to get insights into Blockchain theoretically and practically.

 

Then, gather its prerequisites and start early in your life to have a ravishing career in the segment later on.

 

Get first-hand experience with tech skills

Blockchain development requires multiple skills making it quite difficult for everyone to have it. You need to learn programming languages like C ++, Java, Python, etc for OOPs concepts. The list of tech skills does not end here. It goes on to study data structures such as Linked lists, Heap, Graphs, Hashing, etc for immutable and efficient system development.

 

A short familiarity with databases and networking to have depth working of cryptography and its development process is optional yet mandatory.

 

Once you knew all these skills, you can become a Blockchain developer. You may also choose to work in organizations in different capacities. Later on, learning various cryptography concepts such as RSA algorithm, Digital signatures, Hash functions, etc helps in upping your game.

 

Understand the Blockchain and its intricacies

Even if you aspire to go into the development of Blockchain, its ABC is a must for you. Make yourself aware of its fundaments, working processing, applications, distributed ledger technology, consensus, hash functions, etc.

 

After getting information about them, go on to have ideas on bitcoin, decentralization approach, public approach, etc. The internet is one of the preferred places to read, listen to, and watch millions of engaging content. So search about Blockchain and start making notes on its primary contents for understanding.

 

Learn about Cryptonomis

Cryptonomcis is made with two words those are cryptography and economics. To date, Blockchain is largely disrupting the world in the form of cryptocurrencies like

• Bitcoin
• Ethereum (ETH)
• Tether (USDT)
• Binance Coin (BNB)
• U.S. Dollar Coin (USDC)
• Solana (SOL)
• XRP (XRP)
• Cardano (ADA)
• And more

Experts are in the opinion on Blockchain’s heavy use in healthcare, public transport management, voting, banking, insurance, retail, telecommunications, automatic, media, and more. However, the reality is that Blockchain is highly focused on crypto as of now.

 

There is huge potential in the segment because many countries are still in their initial phase of accepting crypto. Getting into its methodology such as transaction fee, mining, transaction lifecycle, etc gives you an upper hand.

 

Learn Bitcoin, Ehterum and DApps

Within the Blockchain, there are sub-learning for you. Ethereum is such a great way to start being an open open-source, decentralized Blockchain network.

 

It is used without any issues of fraud, third-party interferences, or downtime. So start your journey with Ethereum or any other decentralized application like EOS, or Hyperledge for developing smart contracts.

 

Study Smart contracts & Solidity

Smart contracts are a type of protocol mainly useful in the automation process, whereas Solidity is a high-level language for writing those contracts. Solidity is highly influenced by javascript. There are other smart contracts writing languages as well like Vyper, Simplicity, and more. However, we recommend going for Solidity.

 

After becoming a Blockchain developer, you may explore other career options Blockchain quality engineer, product management, designer, legal consultant, and more.

 

Get practical experience

Now, that you’ve fulfilled most of the prerequisites for becoming a Blockchain developer, it’s time to implement those learning in reality. Now it’s your call to start your Blockchain journey on its own or choose organizations to work with.

 

Make use of social media platforms and discussion groups to look for like-minded people to learn from them. After some experience, you may also opt to have specialized courses like certified Blockchain Solution Architecture (CBSA). Never stop learning and exploring the Blockchain. Read good books on that by famous writers Elad Elrom, Antony Lewis, Phis Champagne, etc. You may also visit trusted websites for knowledge gaining on the topic.
>>Getting just technical know-how is not enough. Slowly but steadily, the millennials are turning towards blockchain making it quite a crowded place as a career option. You need to compete with them that is not possible without having other life skills. Focus on making yourself employable by having more skills.

 

Learn ways to interact with others effectively that range from communication to listing skills.

 

Final thoughts

 

We’re hopeful of you getting a plethora of useful information in our article on becoming a Blockchain developer. There are many compelling reasons for making a career in the Blockchain. Whether you want to become a developer or looking for first-hand experience in the segment, feel free to connect with Techila global services.

 

Customers in today’s digital age spend the majority of their time pursuing down payments after mailing invoices. Therefore, it is critical to have the latest information on your system Regarding payment processing. There is a pressing need for payout
recipients to be paid in the most flexible way possible and handle payments in order to ensure seamless online payment processing.

 

Why stripe is an excellent option 

Integration of Salesforce with Stripe in a firm is an excellent option for improved financial management, invoicing, saving resources and time, and automating important procedures and payments. It is a software-as-a-service payment tool that may be used
by any business transactions, whether it provides product sales, subscription services, or on-demand services. Stripe’s facilities, APIs, and unparalleled functionality are all geared to help customers with activities like giving reimbursements, processing
purchases, and handling numerous subscribers. REST is the foundation of the API. API faults are indicated via HTTP response codes, which have anticipated URLs that are resource-oriented. Primed HTTP clients can understand its designed HTTP functionalities.

Benefits of using Stripe Payment Gateway:

• The relationship between management programmers and stripe developers who utilize Stripe is really successful. The most useful aspect that helps all is Stripe’s work in actively listening to the tech community.
• It is the perfect payment option for any company or organization since it accepts payments via Android Pay, credit cards, and Apple Pay.
• Stripe’s consumers are anxious to avoid a lengthy bargaining procedure with payment providers that takes an eternity to complete. Stripe’s pricing model is particularly appealing to businesses because there are no cancellation costs or monthly charges.
  The transaction processing costs are 2.9 percent + 30 cents.
• The level of developer help available online is incredible.

 

Features of Stripe:

• Printing Receipt
• Invoice recording
• Multicurrency transactions
• Credit card and Debit card payment support
• Managing of taxes
• Management of discounts
• Handling of payments
• ACH transaction check
• Integration of the third party
• POS transactions
• Online payment

 

Features of Salesforce:

1. Approvals and Workforce – With the graphical workflow’s drag-and-drop feature, we can build and manage any business operations. It allows for a customizable permitting process for deductions, costs, and other items. It enables the completion
   of business operations to be automated.

2. Sales prediction – This function aids in obtaining real-time forecast information for the entire team. Anyone may follow the scoreboard to find out who the target’s best performance is. It gives a comprehensive perspective of the business,
   allowing anybody to take the appropriate action if needed.

3. Managing Opportunities – A person can use Salesforce to handle all of the selling and stay in touch with the public and information needed to close each one. It also specifies the stage of each contract and what actions must be taken to win
   that particular business.

4. Engaging Salesforce – The Salesforce engagement tool allows to exchange of marketing information with revenue to help the firm sell more effectively. It fills in the gaps between marketing and sales by acting as a bridge. It offers real sales
   alerts based on consumer involvement.

 

Benefits of Salesforce:

1. Salesforce provides dependable data security and protection, guaranteeing that no important data is lost or exposed and that users can work in a secure environment without worry.

2. Because Salesforce CRM is aimed at a broad spectrum of industries, most of which have no prior experience with technology or software, this is a critical consideration. Salesforce fulfills and surpasses the criteria for simplicity of use by providing
   a more basic and simple interface for users.

So no need to spend time programming or going through every detail of the product changes and information. It’s all presented in a simple way that eliminates any potential for confusion or trouble.

 

The Advantages of Salesforce and Stripe Integration are:

• Salesforce integration with Stripe assists businesses in improving acceptance rates and increasing sales.
• Salesforce and Stripe’s integrations offer a comprehensive picture of client data that is simple to change and access.
• Stripe actually supports WebHook and, moreover, assists businesses in developing real-time solutions that perform quicker.
• Customers’ data is synced with Strip clients, & payments can be made straight from Salesforce.
• By retaining a membership and discount model, merging Salesforce with Stripe helps make your marketing approach more engaging.

 

Steps for Stripe and Salesforce integration:

• Signup for an account. Follow this link to sign up for a Stripe account – https://dashboard.stripe.com/test/dashboard.
• After clicking the URL and filling in all of the required information, click the Create button.
• Go to your inbox and validate your email address by clicking the Confirm Your Email Address button
• By selecting API Developers Keys, one can now obtain an API Key.
• To begin integrating with Stripe, create the Remote Site Setting.
• Go to the Setup page.
• Type Site Remote Setting into the Find Box.
• To create a new remote site setting, go to the Remote Setting Site and tap New.
• Type https://api.stripe.com as the Remote Site Url.

 

Creating Customers in Stripe using Salesforce

After starting in Stripe, the first thing that is needed to be done is to create consumers. Stripe’s Consumer resource is a crucial component. It may be used to save all the customer’s information, invoicing, and taxation information needed to bill them
for one-time bills and memberships. Customers only need to pay using a credit or debit card.  The following coding is required:

Creating Payment in Stripe using Salesforce

Two kinds of payment procedures can be created:

1. ACH Type – In order to add an ACH type (bank account), Three callouts must be made.

• o A paying process must be created, by supplying the bank account information
• o The account must be validated by entering two minor sums asked by the bank.
• o After having a bank ID, it must associate with the consumer

2. Card type – In order to add a card type (credit card or debit card), Two callouts must be made.

o After receiving a card ID, it must be linked to the consumer o A payment process must be created. by supplying the card information   The steps required are indicated in this screenshot

Steps to create payment methods of ACH type:

Final Thought 

A stripe is a functionality Software as a service all-in-one payment system, whereas Salesforce is among the most capable CRMs in the world. By integrating Stripe with Salesforce, a real-time picture of your clients’ financial condition can be provided.
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Marketing has taken the center stage for business and it’s nevertheless to say, businesses doing well in attracting visitors and converting them into sales will rule the world. To get the multiple benefits through marketing, businesses look for inbound marketing and sales automation platforms such as Marketo or Hubspot.

The study shows that over 56 % of companies are currently using marketing automation tools. But the problem is both of them are quite neck to neck and choosing one is challenging for businesses.

To solve this dilemma, we’ve come up with research on Marketo Vs HubSpot. Let’s jump in to read this article. In the end, we’ll deliver our verdict on the comparison.

First of all

 

What is a marketing automation platform?

Marketing automation software is designed to bring leads and personalize the marketing to better target existing and potential customers. It saves both time and effort and duplication of work. It is expected that there are over 10000 marketing solutions in the marketplace concerning this segment.

Marketo, HubSpot, adobe campaign, Oracle Eloqua, Salesforce Pardot. SharpSpring, Act-On, etc are some leading automation tools. All of them are doing quite well, but Marketo and Hubspot are considered the top two.

 

Benefits of using marketing automation tools

1. Businesses reduce costs associated with collecting manual customer data drastically by using automation.
2. Marketing tools combine lead management with prioritization that brings better ROI on sales activities.
3. Generating and nurturing leads get the upper hand. Irrespective of your business, leads are the blood and soul of business and this software facilitates that.
4. Businesses get efficient in collecting and using data for better and informed business decisions. Big data comes into play further taking the marketing efforts to gauge marketing campaigns, consumer attitude forecasts, and more.
5. Retargeting has become the norm and for that matter understanding a customer’s online journey is vital. Marketing automation tools help in mapping the customer journey.
6. The time has come to integrate the marketing and sales due to the amalgamation of all these efforts into one place-online. Automation tools like Marketo or Hubspot make the collaboration process simple and take it to quality lead generation over traditional procedures.

 

Marketo And HubSpot- Overview

Before comparing the top-notch marketing automation tools Marketo and HubSpot, take an overview of them. These two cloud-based industry leaders have a strong cloud base, great future prospects, high satisfaction scores, and multiple common features. They are the same, still they are different.

HubSpot

It is marketing automation software offering a powerful suite of tools for integrating customer data and offering all your needs in the marketing and sales process. Organizations prefer it for attracting attention and converting more leads. In opposition to Marketo, HubSpot is catering to enterprises of all types.

Marketo

It is more like an email nurturing and automation tool less powerful than HubSpot. To get more from marketing and sales, here you need costly integration and other tools.  Marketo is mainly created for enterprise and B2B clients.

HubSpot vs Marketo pricing model comparison

Marketo has divided the complete product into three categories

• Pro
• Elite
• And enterprises

The company charges the business based on these tiers. Furthermore, the complete product is categorized into five modules. You can choose one or all depending on your needs and preference.

• Lead management
• Email marketing
• Mobile marketing
• Consumer marketing
• Customer base marketing

Just opposite to Marketo, HubSpot has one solution with all of its features and capabilities. Buyers prefer it due to its seamless functionality and single pricing system.

Moreover, depending on the further requirement, pre-built integration is available for customization. HubSpot prices products based on tier five in number.

• Free
• Starter
• Professional
• Enterprise

Both Marketo and HubSpot have a basic version though the latter is a more affordable option. That is why small businesses prefer HubSpot. When it comes to enterprise, both are equally priced still Marketo is priced slightly higher.

What are the similarities between Marketo and HubSpot?

In spite of having stark differences, there are some features overlapping both.

The time is here for the collaboration of marketing on the web, email, social media, and offline channels. Both help companies in formulating marketing strategies across multiple channels.

Businesses use it for email campaigns as they get lead nurturing, event-based triggering, A/B testing, delivery optimization, etc. Marketo and HubSpot monitor and analyze the web traffic for minimizing marketing efforts.

Other similar areas are

• Blog management system
• Lead management
• List segregation
• A/B email testing
• Delivery optimization
• Social media marketing
• Cloud platform
• SEO tools
• Built-in CRM
• Role-based access
• Event marketing
• Drip campaign
• Financial management
• Native mobile apps
• Secure page service
• Landing pages
• Website monitoring
• REST APIs
• Webhooks

 

What is the major difference between HubSpot and Marketo?

As you got the idea about similarities, here are major points where they are different in attracting their unique customer.

Easy of use

HubSpot is comparatively easy to use for businesses thanks to its intuitive access to a wide range of functions. It’s easy accessibility doesn’t need you to have a team of IT experts for great service satisfaction. Even small businesses choose HubSpot for its usability increasing visibility in the market. To your great surprise, the ease of use features brought over half a point higher than the Marketo.

Marketo is more inclined towards a custom solution for enterprises thus requiring a dedicated marketing automation specialist with great IT knowledge.

Report generation

Marketing efforts don’t end with running the camping and getting leads. It goes to data gathering and fetching useful information from data. Both Marketo and HubSpot bring a plethora of data concerning customers, engagement, business deliverables, content, and more for fast and efficient decision-making on the table. They are more than email robots by providing reporting and analytics.

When we do a HubSpot Vs Marketo comparison on this front HubSpot takes a slightly high score just because of the close-loop integration with CRM. by using it, you get easy access to customer data for analysis and more. Marketo delivers highly predictive analytics and modeling.

Marketo gives the ability to get robust reporting concerning revenue reporting, high-level engagement analytics, and more. However, the issue is that it asks for the manual setup which is time-consuming.

All of your analytics get available by HubSpot at one palace. Whether it’s funnel performance metrics or multi-touch revenue attribution, the one place reporting system enables faster and better strategic decision making without manual intervention.

Support system

Both Marketo and HubSpot offer world-class support and customer services teams via call, email, and ticketing. Still, HubSpot does slightly better in offering superior customer services. There is no extra charge for Pro and Enterprises customers of HubSpot. However, Marketo provides a basic level of support to all its subscription plans. For more support, you need to buy paid plans.

Integration with existing CRM

It’s proven beyond doubt that marketing automation helps in full-fledged custom relationship management and vice versa. For that purpose, integration of marketing automation tools with popular CRM like SugarCRM, Salesforce, Zoho, and Microsoft Dynamics is paramount.

Hubspot offers its own built-in CRM facility integration with all the major CRMs. But the same is not true with Marketo. It is built using the Salesforce platform which means if you use Salesforce as CRM- Marketo is best for integration. Though Marketo does not have built-in CRM, its native and certified integration come in handy.

Helping hand for digital marketing 

Hubspot comes with content-creating tools handy for digital marketers. One of the tools is the Marketing Hub web tool built on HubSpot’s standalone CMS hub. Through the web tool, marketers can create quick content thanks to the library of pre-built templates and drag-drop editors.

In a similar way, Marketo gives a tool but prior experience in HTML and CSS is a prerequisite here. The tools have a great ability to create landing pages but for complete content marketing, you will have to look somewhere else.

The Verdict on HubSpot vs Marketo comparison

By reading our articles, you must have got a sense of the better positioning of HubSpot. However, we can not miss the fact that Marketo is the product of the World’s tech giant – Adobe. HubSpot is more like one place with all solutions at an affordable price whereas Marketo is a well thoughtfully made product for fulfilling the exact needs of big corporations.

If you’re small to medium enterprises, prefer opting for HubSpot for its pricing model, support system, ease of use, and excellent information availability.

Final Thoughts

We can understand your reason for looking for a comparison on HubSpot vs Marketo comparison. It’s surely for growing business and bringing more visitors, sales, and leads for the business. With enterprises looking to start with marketing automation tools, HubSpot is better placed. However, if the purpose is to possess a custom-built solution, prefer the Marketo.

Irrespective of any marketing automation tools you select, you might need a technical helping hand in deployment and further synchronization with CRM. We’re available for your service. Contact Techila global service for narrowing down the marketing automation tools or get personalized help on CRM and marketing automation.