Energy & Utilities Services

The existing systems may not be flexible enough to support the rapid pace of change, leading to the use of point solutions or custom-built solutions. This may also be causing difficulties for the IT organization in keeping up with the needs of the business.

This is where Salesforce comes into action. The Salesforce energy and utilities cloud aims to assist energy retailers and utility firms in achieving operational excellence, delivering a best-in-class consumer experience at a reduced total cost of ownership.

Energy & Utilities Cloud is a platform developed by Salesforce specifically for energy and utility companies to attain digital transformation. It is native to the Salesforce platform, which means it is integrated with the core Salesforce platform and extends its capabilities with industry-specific features.

Energy & Utilities Cloud includes predefined industry objects, services, integrations, workflows, and user interfaces to make deployment easy.

It is a single, configurable platform that provides an energy and utilities overview of front-office operations and customer engagement, and it enables interoperability with existing systems. It also includes pre-packaged integrations with commonly used back-office systems, allowing organizations to consolidate or change these systems without losing their existing investments. In fact, by using easy-to-manage data maps, data can be easily transferred between Salesforce and other applications, so customers do not have to switch between different applications to complete tasks.

 Energizing the workforce: Salesforce empowers the future workforce by providing them with insights, automation, and intuitive tools. This allows them to work more efficiently and effectively, delivering the best possible service to customers.

 Engaging diverse partner ecosystems: Salesforce rallies new infrastructure, product, and service delivery partners around our customers, ensuring they have access to the best possible solutions.

 Modernizing the regulated utility customer experience: We are preparing for the future of energy by digitizing the customer experience and putting customers first. Our digital tools give agents a 360-degree view of the customer, allowing them to act as advisors rather than just answering questions.

Overall, Salesforce’s goal is to drive innovation in the power and utilities industry and deliver the best possible customer experience.

This allows energy and utilities companies to make data-driven decisions, optimize customer interactions, and drive business growth. Additionally, Salesforce offers industry-specific solutions for energy and utilities companies, including tools for customer service, field service, and asset management. It allows businesses to configure complex processes using drag-and-drop tools and to integrate data from existing back-end systems to provide a streamlined service experience. The platform includes chatbots for first-level customer support and provides agents with a comprehensive view of each customer account, including billing information, usage data, and a complete chronological history.

Salesforce Energy and Utilities Cloud also include interactive dashboards that provide real-time data insights and pre-built business processes and integrations that can help accelerate digital transformation. By using the Energy and Utilities Cloud, utilities can keep their customers at the centre of their business and better serve their needs.