Customer service is the most crucial part of the business. If you don’t have a proper CRM that increases business productivity and escalates profit. Then it can backfire you. using and maintaining a good CRM is a tough task
So, make sure that you write a business plan and then choose a CRM according to it. So, choosing can be a very challenging task. As of now, people who are using Siebel CRM vs Salesforce CRMcomparelist are trying to decide which one is value for money.
What is CRM
Before giving you the details of these beautiful software’s. You should know what is CRM and how does it work. CRM basically stands for customer relationship management. This management is managed by the software, which improves the interaction between the organization and the customers. Using the CRM software, companies are able to develop personalized interactions and also develop customer napping journey, from their data information
Siebel is a company is for selling top class business software known as Siebel systems. The software’s best feature is the fact that, this company develops software that are always customer-driven. This is the reason why their companies stress on development, design and marketing while making these systems
The history of Siebel systems started way back in 1993. As of the now oracle corporation has brought Siebel systems. So, the owners are now helped by the oracle. All the different kinds of systematic Siebel make like the ERM, PRM is made, keeping the different operations in mind. Companies that have a huge customer base use this software
When it was founded in 1999, nobody thought it would revolutionize the technical Indy try. In no time this name became to the provider of CRM software. The software that salience provides helps people to track their sales and manage their business operations from all around the world. It needs to be realized; the salesforce is the only company that managed to have a mobile application.
In addition, the easy learning curve of salesforce doesn’t force you to come from a technical background to understand its features. the platform is easy to use and skyrockets business operations
|Serial number||Feature||Siebel systems||Salesforce|
|1||General knowledge||It is CRM that is designed to increase the visibility and sales of the company||This is a satire that helps you connect with your customer. By analyzing all the information of the customer, it lest to develops a customer map of the journey.|
|2.||Engine||Has a robust engine||Has a workflow engine|
|3.||Devices that are supported||Then plat from runs smoothly on iPhone, Mac, windows and android||The plat runs smoothly on iPhone, android, mac and windows|
|4||Features that represent||24/ 7 customer service, self-servicing is coupled with e-billing, enterprises resource planning, sales analytics and channel management||Salesforce forecasting, sales data, Workflow, Dashboards, salesforces mobile app and vicinity in real-time|
|5||Clients||Southwest airless||Comcast, wells Fargo, dell, American red cross.|
|6||Supported languages||Chinese||Portuguese, Spanish, Sweden, Dutch, Chinese and French|
|7.||Types of customer||Large, small and medium business owners||Large, small and medium business owners|
|8||Supports available||Email, phone, training, tickets and live support||Phone, tickets, training.|
Business owners, who been analyzing Siebel CRM vs Salesforce CRM compare listfor years, have voiced their own opinion. They say, definitely salesforce is cheaper than Siebel. Though in the long run, salesforce starts to get expensive.
Now when you buy Siebel, then you need to buy servers and apply for licenses. As time goes by, you become the owner since you have paid for the rights. Salesforce would never be under your name., since you don’t have complete ownership of salesforce, then that means that you the renting space that is provided by them.
Small business owners have got with Siebel systems since they believe that it gives them numerous options. Operations like marketing management, functionality, self-administration, e administration make it one-stop plat from. The management feature present in the Siebel
systems basically market your website through various channels. So that a business owner, you don’t have about social media marketing
Siebel systems don’t get a change design every now and then. Oracle has said that they won’t provide lifetime support to all the customers that are associated with it. They are restricted to certain customers. Now if there is a new update in the system. then there will be update given to a number of users.
Then that update will go in production. One the other hand, if you ask asalesforce consultant about the flexibility of the platform., then they will say, that salesforce is a plat from where things can be done in accordance with the customer. This is because Salesforce is an open-source platform.
Growth of both the systems
One thing that all salesforce consultantwill agree on is the fact that that salesforce grows each and every day. When salesforce came into existence, it made CRM a billion-dollar inotropy and created 5 million jobs. On the other had Siebel has made many good changes in the region of artificial intelligence. They have developed new methods so that clients can analyze their company’s data according to it.
Now both the systems analyses companies’ data to provide strategic decisions. Gone are the days when people used to make decisions based on assumptions. Nowadays, people make decisions based on the system. Both the system has its own unique way to read the data of the company and provide strategic decisions.
Now if you ask an oracle professional, the individual would stay that strategic c decisions of oracle are not same as salesforce. For example, let’s say that you have had a fire in your office. Then to prevent this kind of attack in the future, the oracle would suggest, that you backup your data in external data drives and have a temerity storage location, to keep the business running temporarily. In the case of salesforce, things would be different. The system would suggest that do backup your data in the cloud every day.
A salesforce consultantworks in a different way that a Siebel consultant. A Siebel consultant would tell you why this system is better for you. The consultant would not look at the budget of your company but would say that you should exceed your budget to purchase this system. Things are not the same as salesforce. here the customer is actually given presence. The business owner is told to write a business plan and choose salesforce according to its needs
Future of salesforces and Siebel
Salesforce has not only touched the technical crowd but now also finding balance in manufacturing and healthcare. More and more companies are getting associated with salesforce. salesforces now have a base of 180, 000 customers and most of them are small business owners.
For oracle, the customer base is lower than salesforce. so, companies are trying to figure out whether it is built for small scale business owners or for large scale business owners. Thus, this software has never failed to skyrocket business operations with its unique features. people who have used this software have loved it from the start
“Chitiz Agarwal also known as “Kumar” is a Salesforce.com evangelist and architect who has more than 13 yrs of IT experience. He has worked with big MNCs like Accenture and IBM and now running Techila Global Services from last 7 yrs and grown the company to size of 150+. He has delivered more than 700 projects on Salesforce.com till date and participated from initial requirement understanding to final delivery. His twitter handle is @ChitizAgarwal”