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How To Become Shopify Expert?

Shopify has a 20 percent market share among e-commerce platforms. The Shopify platform is used by over 1.7 million merchants. The number of active Shopify sites will reach more than 2 million by 2022. Among U.S. online retailers Shopify ranks third, just behind Amazon and eBay.


Why Shopify Experts are so popular 


By looking at the stats of the growing number of Shopify users, web developers and designers look for opportunities to serve their services in the Shopify marketplace. Is it easy to list on Shopify expert marketplace directories?


However, it’s not so easy to become a Shopify expert in their marketplace. You must prove your credibility among the community, which entails experts and partners in your industry, in order to improve your credibility.


If you remain focused and determined, however, the venture can be easier. We at Techila Global Services, have a team of Shopify Experts. We share with you here how you can become a Shopify Expert, so you can help expand your network and help grow your business.


What is Shopify?


Shopify is the fastest way to start an online store, and it allows you to sell to customers, no matter where they are located. In addition, you can build your store from scratch or customize it with Shopify’s API and App Store.


It doesn’t matter whether you’re looking to get started quickly or dive in deep to build your own shopping experience, Shopify is flexible and designed to grow along with you.


Who are the Shopify Experts?


A Shopify Expert is an esteemed and highly-skilled member of the Shopify community that is capable of helping merchants grow their stores By offering top-notch and exceptional services. A Shopify Expert can specialize in a variety of different fields, such as Sales and Marketing, Store Setup, Branding, Content, Development, and more.


It is possible to find them via their own social media, freelance markets, or websites, particularly on Shopify Expert’s Marketplace. Here are some of the services that are available in the Shopify Experts Marketplace:


  • Assistance in visual branding, particularly logo design
  • Help with business setup Configuring custom domains
  • Developing or revamping online storefronts
  • Creating sales channels
  • Advice on marketing strategy and website audits
  • Creating email campaigns
  • Giving advice on social media advertising


But, does being a Shopify Partner automatically qualify me also as a Shopify Expert?


How are Shopify Experts different from Shopify Partners?

If you have a shop online that uses Shopify, or if you are considering making the move, you’ve probably encountered the terms Shopify experts and Shopify partners. Basically, anybody could become a Shopify Partner, but only a limited few are qualified to become Shopify Experts. By signing up on a partner account, you gain access to certain perks as well as designing and developing unlimited Shopify stores.


However, for becoming a Shopify expert, there are two conditions to fulfill.  To maintain the expert status, you are required to launch six stores each year and have opened a minimum of 5 stores.


Why choose us?

Many users start Shopify stores with free templates and themes, while some prefer to go with paid accounts., But in order to accommodate the needs of their growing business, they will eventually need to upgrade their store.  Techila Global Shopify’s experts can customize the store, providing you with unique products and services.


Our Shopify store experts can help you grow your store. They can help your business stay updated with new market trends and take care of optimizing your store for search engine optimization to generate more visitors, which will lead to more conversions.


How do I become an expert on Shopify in 2022?

To be recognized as Shopify certified Expert, you must have an extensive understanding of the Shopify store, and a track record of delivering superior assistance in the development and growth of Shopify businesses.


But, Even with all the relevant knowledge, it takes a long time to become an expert on Shopify. You must continue to expand your brand presence and enhance your expertise practices on a continuous basis. So, here are some things you may engage in:


  1. Enhance and improve your abilities.


To become a Shopify developer, you must be very skilled at what you are doing. In this situation, you should have solid foundational skills and an understanding of eCommerce, Shopify, and your relevant industry.


For eg, if you’re just a Shopify UX designer, then you should understand the most fundamental characteristics that an online store should have, and how to link together navigational bars, products, categories, or goods, among other things, to produce a pleasant user experience.


  1. Connect with the Shopify Experts.


Your rival may be your best friend and your competition can indeed be your best instructor. Developing relationships with other trusted firms or freelancers result in mutually advantageous collaboration.


Make an effort to contact and collaborate with many other Experts. When one of you is unable to deal with a given project, you might collaborate and work, plan together, or offer consumers with each other.


  1. Create content

The most successful and “genuine” strategy to engage with online communities would be to contribute valuable content. Create information that is valuable both to merchants as well as other Shopify professionals.


This will establish you as such expertise and enable you to market your services properly, as well as provide you with additional opportunities to connect with other Shopify experienced professionals. To begin, you may establish your personal blog and share your expertise, and you can write for third-party blogs in the same industry.


  1. Be active in online forums and communities

Through its own forum, Shopify has built a community of Partners, Experts, and merchants. Merchants may ask many questions in all these forums, and you’ll have the opportunity to show your experience and talents by resolving their issues.


Participating in discussion forums can help in understanding the demands of your potential customers, which will likely lead to greater involvement and better service.


  1. Build your brand

Merchants will not become aware of the brand and offerings services unless they do not engage in marketing and branding activities. As a result, establishing your identity is critical to have an excellent profile, which aids in winning the confidence of customers, partners, or even Shopify.

  • Grow your business by concentrating on a few social media platforms: Social networking is just like a vast ocean, with enormous potential to attract a broader audience on a worldwide scale.
  • However, keep in mind that becoming self-interested with all of the social media channels available will simply waste your time & expense. Simply choosing and engaging in those channels which you feel have possibilities for your intended audience works much better.
  • Utilizing your content, teach merchants: As previously said, this contributes to your reputation as a trusted brand with relevant information.
  • Use customer testimonials: These consumer testimonials are excellent examples of social evidence. They are genuine testimonials to your platform that provides competence, which is a significant asset to your profile.


  1. Choose a skill to acquire and gain expertise in.

It’s always best, to begin with, something you are already good at by doing so you will save your effort and time rather than start from scratch.   For instance, if you are skilled in layout design, it’s better to try your hand at designing Shopify stores. Consider creating content to assist the store to promote if you have greater writing talent.


If you also have had some abilities and skills, you may learn how and where to hone and apply them in a Shopify store. Shopify has several free trials, do not be hesitant to give it a shot.


  1. Start offering services.

Registering for online markets is the simplest method to start selling services, while Shopify, as being an eCommerce platform, provides the quickest approach to finding prospective consumers online. These open marketplaces are appropriate for customers to seek different services, whether they would be one-time or long-term projects.


Smaller businesses and Startups will capitalize on the self-employed knowledge in the Shopify market places, which would be a highly profitable position for businesses. Do some research on the online sites that offer the service kinds that you want to continue using. It’s a good idea to start with a wider network like, and but you can also try professional sites like


Final Thought:


E-commerce platform Shopify offers tons of features. You can use these resources more efficiently by partnering with Shopify experts. By hiring a Shopify expert, you will be assured of timely and quality service. Hire Shopify experts who can communicate well, know the niche of your business, and have experience in helping Shopify enterprises succeed.


Consulting an expert will be a wonderful way to start. Get an idea of where weaknesses are in your business. want to take advantage? Talk to Techila Global Services, Shopify expert about how to turn weaknesses into strengths!


How Is Artificial Intelligence Changing The Recruiting Process?

Artificial intelligence (AI) and machine learning are two technological advancements reshaping office environments and business operations. An AI-enabled business application might be anything from a more in-depth knowledge of consumer data to an HR application like hiring and recruiting.

By using AI automated recruiting, recruiters may take a candidate-first strategy. They can make better recruiting judgments by reviewing enormous amounts of data from the talent market and communicating with candidates consistently. Companies may become more effective advocates for job applicants by using this method.


What Is AI For Recruiting?

AI automated recruiting is to find, select, and hire employees for particular positions. Automation of tedious and time-consuming processes is its primary purpose. Pre-screening many applicants and matching individual profiles to specific job opportunities are two of the most noteworthy examples.

Candidates’ resumes are analyzed using AI-based solutions for recruiting to discover preset competencies relevant to the position. A candidate’s education, work experience, and even cover letters are used to determine whether or not they are qualified for the post.

It can help determine the talents and expertise required from applicants to create revenue; recruiters may use AI-assisted technologies to acquire specific insights into the company’s development objectives and recruiting requirements.

Organizations may also discover more about other firms’ private recruiting and expansion plans and industry trends, using big data sets that are free and publicly available. You can begin a recruitment campaign that will quickly and effectively bring in the ideal individual when you have this information.


What’s The Purpose Of Using Ai In The Recruitment Process?

Now, you must wonder how artificial intelligence is changing the recruitment process? Many firms are turning to artificial intelligence in their hiring procedures for various reasons. The most important advantage of an AI-driven solution for recruiting applicants is that it may immediately alter your recruitment process and improve its quality. Following are the benefits of using AI in the recruitment process:


  • Increased Employment Quality

As every HR manager knows, one of the most important KPIs for the industry is quality of hire, which measures how well the hiring process performs to bring in productive employees. Now that artificial intelligence (AI) can match applicants with vacant jobs using previously processed data, hiring managers may depend on that statistic to improve.

Alternatively, the AI solution may examine an applicant’s knowledge, abilities, and experience and match it to the job criteria to determine how qualified the individual is. Due to the algorithm’s prior expertise and training, it can deliver exact evaluations of each applicant. This results in more successful recruits, enhancing productivity and minimizing staff turnover.


  • Sorting & Filtering Resumes

Artificial intelligence (AI) seeks to automate labor-intensive operations such as application screening and matching job seekers with exact job specifications to save time and resources.

According to statistics on hiring, only four to six individuals out of every hundred who apply for a job receive a call to schedule an interview. This is generally lower for a senior-level role; artificial intelligence and recruitment technology are taught to scan resumes to gather preset abilities relevant to the job requirements.

A recruiting manager has to place keywords related to the post on AI software and automatically throw away resumes that do not include such phrases. Recruiters may continue adding keywords and raising the required filters until they locate the most significant number of prospects for interviews.


  • Digitized Interviews

Companies are turning to artificial intelligence (AI)-enabled interview aids to assess job candidates better. Suitable candidates may be overlooked because of interviewer prejudice if a pre-screening process is used.

Pre-screening digital conversations may be shared with recruiting teams at their convenience and seen at any time to ensure that the interview process is transparent and that candidates are comfortable with being interviewed from a distance. ‍


  • Soft Skills & Personality Assessment

HR experts typically believe that personal attributes are as vital as complex abilities. The conventional recruitment technique depends on body language clues to measure soft skills. This strategy has only resulted in fifty percent success since recruiting supervisors, even the most brilliant, have prejudices. Bais frequently lead to the hiring of less qualified individuals and the loss of elevated candidates.

A blind systematic strategy based on data is essential to attain the best outcomes in soft skills assessments. AI technology is the solution to the question.

Candidates’ mental and emotional traits and attitudes to various circumstances may be assessed using AI software, which can be utilized in soft skills and personality assessments throughout the hiring process.


  • Time & Money Saved In The Hiring Process

Traditional HR practices involved recruiters manually evaluating resumes to discover individuals who were a better fit for the position. Recruiters were often overburdened, which naturally cost a lot of time and resources.

The fact is that going slowly might lead to the loss of qualified job seekers who may have already accepted offers from other organizations by the time recruiters had the chance to speak with them.

All of it can be left in the past, thanks to AI. An AI-driven recruiting system that has been adequately trained can automate the tedious process of reviewing applications and making a shortlist of the most qualified applicants.

Thanks to this innovation, hiring for an available post may be completed much more quickly. That, in turn, influences the cost of the overall recruitment process since it spares recruiters from endless hours of analysis.


  • Greater Inclusion In Hiring

You’ll need more than simply an excellent heart to succeed. Today, it is a moral duty for all businesses to promote a work atmosphere that is more diverse and inclusive. Any diversity and inclusion campaign must address the systematic and cultural prejudices that may have crept into the recruiting process to be effective. AI, fortunately, can assist with this.

Due to AI’s reliance on datasets for the recruiting process, creating them from the ground up is vital to guarantee a representative sample of the population. Gender, race, sexual orientation, and physical appearance aren’t considered in such a database.

It’s not a precise science because of the ethical issues that arise throughout the AI development process. Diversity can only be achieved in the workplace if employers are aware of and actively endeavor to produce the most ethical AI recruitment solution feasible.


  • Fully Adaptive To Remote Hiring

The widespread adoption of the remote work paradigm has been one of the most significant repercussions of the COVID-19 epidemic on enterprises. Left without any option, most organizations established work-from-home practices amid the lockdowns and stay-at-home directives.

Thus recruiting procedures must change to accommodate applicants located in distant areas. The strategy has shown to be a success and is expected to be around for a long time.


  • Enhanced Interaction with Potential Hires

As everyone who has gone through an interview session knows, communication is crucial. When a candidate applies for a job, goes on an interview, or the firm makes a choice, they anticipate a fast answer. Unfortunately, sometimes recruiters are so overloaded manually replying to every prospect that communication suffers.

This is another area where using AI in recruitment might be beneficial. For example, it can send out emails automatically once an applicant applies, remind them about a future interview, or let them know how things went with the post. By providing applicants with the input they need to know what to anticipate throughout the interview process, recruiters can provide a better interview experience.


The Future of  HR is AI

To say that artificial intelligence (AI) is the future of human resources (HR) is inaccurate since several AI solutions presently available are transforming recruiting procedures all over the place.

Think that what you can find right now is the definitive version of artificial intelligence for recruitment. It’s just a matter of time until AI-based recruiting solutions become more advanced.

Artificial Intelligence (AI) may be able to quickly automate a large portion of the recruiting process while also reducing the time and cost of hiring and increasing workforce diversity.

It’s not hard to see AI taking over the whole talent acquisition process as it becomes more advanced. Even if it’s just a pipe dream, for now, the present status of recruitment and AI demonstrates that the industry stands to gain a lot from this technology.

Machine learning and artificial intelligence will undoubtedly displace humans from many current occupations shortly. However, no matter how advanced artificial intelligence grows, it will not be able to replace human judgment in the recruiting process.

On the other hand, Artificial intelligence would significantly enhance human intelligence throughout the whole talent acquisition process while also speeding up and streamlining the entire process.


Final Thoughts

At present, AI is being employed in various industries like health care, banking, and the media and entertainment industry, and one company named Techila Global Services is helping in doing so.

However, there is a concern that it might lead to a loss of employment, resulting in a rapidly expanding global population. Even though this anxiety is understandable, human beings have never been supplanted by technology – not during the industrial revolution.

The use of artificial intelligence in the recruitment process is unquestionably the future. AI recruitment is seen as innovative and sophisticated, making it difficult for any organization to locate high-value applicants.


RPA Consultant vs RPA Developer

The tendency of mixing up RPA Developer and RPA Consultant is found in maximum people. Both are completely different and have different purposes. To understand how they are different from each other, we need to know exactly what we mean by RPA Developer and RPA Consultant.

What is the Basic Idea of RPA?

To differentiate between both first, we need a clear idea about what RPA is. If we keep an eye on the demand for RPA professionals, we can see the increase in demand for them during the pandemic time. RPA is capable enough to make a change in the scene of future business. 

The change takes place because RPA increases the continuity and agility of the business. The automated business model has taken up the market in today’s time to cater to this and look after future skills or current skill shortages, the demand for RPA specialists will keep on increasing.

We can say that RPA is designed in such a way that it can enhance the productivity of your business and can maximize its efficiency. RPA is a very advanced technology, automated in nature. RPA helps the business to become more adaptive in nature. 

During the COVID situation, many businesses experienced a downfall, and recovering from it is made easy by RPA. RPA cuts off many costs which help a business to recover and minimize their losses.


Who is an RPA Consultant?

RPA consultant meaning is Robotic Process Automation. It is accountable for designing, developing, testing, and implementing RPA bots for interconnecting with intermediary applications and using the software to imprint actions like humans. 

They inspect the possibility of any improvement in current processes and fine-tune them and teach robots how to perform a task in a much faster and more efficient way. They go through various testing, planning, design configuration, and operations changeovers to tackle any issues that may arise in the near future.

Moreover in this fast-paced market with growing market demand, an RPA consultant works as an integrator between the business and technology. It helps to create technical solutions that meet business demands.


Why You Should Hire an RPA Consultant?

Robotic Process Automation saves business process run time by having a dedicated automated system to perform repetitive tasks at different applications at the same time. So that the business cost minimizes, gaining speed, and accuracy in the task. As a result, the quality of service improves as well as the return on investment.

For a business to have an effective service delivery, RPA consultants enable cloud integration to have countless access to operational data and other endless business applications within a single systematic virtual environment.

RPA helps synergize the organization with both human capital and robotic work processes. The RPA consultant also helps the business collaborate between business organizations and departments and identify ways to synchronize marketing, sales, and customer service.

If you are unsure what technology to use and do not want to take risks or do not know ways to do it. An RPA consultant can identify the most fitting technologies for your business operations and implement the most effective strategies to do so. They also help you put focus on more time in your business.

An RPA consultant can add numerous valuable assets to your company as they can implement robotics into your existing business process. They also bring their expertise to the organization and know-how to tackle any future problem. A consultant has the ability to make a difference in companies’ profit-making. 

Businesses can skip the challenges of implementing chatbots that include confidentiality, reliability, and accessibility. RPA experts ensure acquiescence with specific policies and regulations with systematic planning which ensures secrecy and security. He can implement end-to-end encryption with a chatbot, so your business can enjoy the benefits without any security issues.


Who is an RPA Developer?

A Robotic Process Automation (RPA) developer is a person who functions with the business operations as well as business analytics to make the best work process. They are responsible for creating, designing, developing, and implementing RPA systems. 

They are also required to make an automated process for the business model for its maximum efficient work by investigating and analyzing RPA technologies and tools.


What are the Benefits of Hiring an RPA Developer?

  • They help to increase accuracy in work.
  • They maintain necessary logs for auditing.
  • They help to make manual jobs automate.
  • They help make business relevant to other use cases too.
  • They help save expenses by RPA.


What is the Role of an RPA Developer?

An RPA Developer has several responsibilities and some of them are:

  • Development of RPA System.
  • Designing of RPA System.
  • Inputting innovation in RPA System.
  • Optimization of the workflow process.


What is the Role of an RPA Consultant?

Where RPA Developers focus on the implementation of the RPA process in a business, RPA consultants focus on how to design an RPA process that will benefit their client. The following are the responsibilities of an RPA consultant:

  • Performing tests on RPA bots.
  • Implementation of RPA bots to interact with a number of applications that are third-party based.
  • Development of RPA bots.
  • Look after the opportunities that will help to improve the existing process.
  • Providing ongoing support for its operation.
  • In case of bugs and errors, RPA consultants can fix them because it improves the function of bots.
  • Execution of the pilot program is ensured by RPA Consultants.


What is UiPath?

UiPath is a term very much interrelated with RPA, to be specific, it is an RPA tool having many uses. For example, it can be used for:

  • PDF automation
  • Windows desktop automation
  • Citrix automation

It has many other uses too.

UiPath allows web developers to extract data, test any website and generate a report, and perform several other functions. RPA consultant Uipath uses UiPath due to its fast working capability.


What are the Components of UiPath?

Diagrams and other visual aids are used by a component named UiPath Studio for the design of an automation process. Coding and sequencing are also included in this component.

Next is UiPath Robot, for the execution of automation processes, several bots are used following the rules that are pre-defined. UiPath Orchester is a component that can schedule or deploy by functioning as a web-based application.


Why UiPath is Preferred More and Used Widely?

The benefits it holds is the main reason for the increase in the number of UiPath RPA consultant:

  • As it supports reviewing internally, it helps organizations to assent to regulations of the industry.
  • The tools are cost-effective as there is a minimum requirement of operational costs.
  • UiPath offers strong security to its users by protecting them from various kinds of attacks.
  • If a user is trying to log in using another device in the system, the previous login session will automatically end.
  • The accuracy and speed offered by UiPath are something a human will find hard to cope with.
  • You can complete a number of tasks at the same time, so it boosts the productivity of your company.


What Features Does UiPath Have?

UiPath has an in-built recorder that allows the users to record any activity. It is scalable as it can cope with many AI applications and the debugging system is very effective.

Hosting options are available so you can choose between virtual or cloud terminals. It can enhance the continuous handling of robots by clients because it comprises a  centralized repository.

UiPath is very much reconcilable with desktop and web applications. You can enjoy the facility of data scraping due to its advanced scrapping functionality. You can scrape data from a number of applications.


Where Can We Find the Use of UiPath in RPA? 

Detection of fraud and preventing it is very much important, especially in banking sectors. UiPath not only looks after the execution of automated credit assessments on loan applicants but also detects frauds.

Incorporation of legacy systems is done by insurance companies and UiPath can look after this work. Customer experience can also be enhanced because various front-end tasks can be performed in an automated way via UiPath.

For the automation of processing claims, UiPath can be used in the field of health care. This cuts off the time a patient has to wait for the claims to be processed so that they can avail of the service.

UiPath can also automate financial transactions. Users can collect data from other applications. Audit trails are provided to help maintain the record of transactions. All these enhance accountability in the field of finance.


Final Thought

If we come to conclude everything, we can see how much we need RPA in our business to cope with today’s time. Techila Global Services provides you with a certified UiPath RPA consultant and grows your business rapidly. 

Choosing a trusted and experienced RPA consultant is very necessary and our services try to serve you with the best result. So, do not wait longer and join hands with us to transform your business.


Expo vs React Native: Which Is Better?

Over the past few years, React Native has emerged as the preferred mobile development solution for hybrid applications, along with the “write once, run anywhere” technology. It became more popular among developers who were familiar with ReactJS, especially
those who used it in the past. Moreover, if you have worked with React Native earlier, there is a strong possibility that you might have thought: Expo Cli Vs React Native Cli Which Is Better, for next project? The article below will help you decide.

This question should be discussed together but before we can begin answering it, we will explore each option and see what limitations they have. Thus, let us begin examining the advantages and disadvantages of using Expo and React Native -CLI.

Why Choose Us?

We at Techila Global Services, build hybrid apps with the latest frameworks and technologies that give a native-like experience. Our multi-domain expertise whether it’s expo or react native cli, allows seamless operation across the most popular
platforms, including Android and iOS. We make sure your business’s goals are met, be it B2C or B2B, we strive to provide the best experience to your customers and increase revenue.

React Native CLI Vs Expo Cli Which one to Choose?

As of now, there are 2 ways to develop React-Native apps, using the react-native CLI or expo, a tool that can also be used with cli. We will explore expo vs react native and see which option will be the best option for the next project. Let’s start
by discussing each separately!

Expo CLI

Expo is an open-source toolchain based on React Native that allows you to develop cross-platform mobile applications using both JavaScript and Typescript, as well as React. Using Expo SDK, you can access some native mobile features like MapView, BarcodeScanner,
ImagePicker, and many more, so Expo can be considered as a framework rather than an ecosystem.

Expo CLI features:

  1. Support for native modules:

When you remove an Expo project, a new React Native project is created, so if you want your project built again after adding a Native module, you may require MAC for iOS. Hence, you’ll get a React Native Command Line Interface project if you eject the
Expo application.

  1. Building Projects:

Expo requires registration before you can build with it. Thus, you can create an android apk and an aab, as well as packages similar to iOS. It’s all cloud-based. Their platform gathers your source code from your specified folder and uploads it there.
This is where the builds occur, and the final bundle is available for download. The build process will not be a problem since Expo will handle it for you.

  1. Requirements for knowledge and skills

The developers should have extensive knowledge and experience in CSS3, JavaScript, HTML5, ReactJS, Angular JS, PhoneGap, Xamarin, and other frameworks that support hybrid apps. In the end, the project will involve Java code, so they should have little
experience with it.

  1. Application Testing/Sharing: 

If you use Expo for your application, you can send a QR code to a friend and let them scan it or email them to let them download it and test it. It’s also great because it can be done for iOS, Android, or even on the web. Expo provides everything.


Expo has many benefits, a few of them are as follows:

  • As it handles everything from configuration changes to version conflicts to certificates, it makes application development simpler and faster.
  • It also provides deployment and debugging functionality without any hassle. Additionally, you can download the Expo app from Google Play or the Apple App Store, allowing you to preview the app in real-time while it is still in development.
  • Without having to own specialized equipment, you can easily create cross-platform apps.
  • The Expo application development platform lets you create your application, then submit it to Expo’s servers, which compile it into .ipa and .apk files for you, by the way, you don’t need to install anything in order to get started, you can simply
    utilize expo snack to get started.
  • There are many features in Expo that can accelerate your development duration and reduce costs, which is why this tool has gained so much popularity among react-native developers in the last couple of years.



Despite the many features it provides, Expo does have a few disadvantages that should be taken into consideration when creating an application.

  • Developers have limitations when dealing with native code. As opposed to React Native, you can’t look at the native code when developing your app using Expo.
  • Native code is not easily integrated with Expo apps. You won’t be able to utilize certain React Native libraries that require users to use the Command Line Interface to connect them.
  • It’s worth noting that Expo will not really accept native mobile capabilities, like Bluetooth interaction.


React Native CLI

init command lets you create a basic React Native project for users, including distinct native projects to android and Ios platforms. You may make whatever changes you want to the native project by writing code for every platform. For example, if you
wish to connect an Analytical SDK to the app, then you can use the native Android and iOS projects and connect your SDK whenever needed by native code.

React Native Features:

  1. Support for native modules

React Native Components could be anything written in Swift for iOS and Java for Android. The Js bridge eventually converts React Native into Java code. React  Native packages are always quicker than Javascript code, which is true with React Native now
at the time of this writing.  If you really want to develop your new native modules and connect them with a React Native app, then you can do so quickly using Native Command Line Interface, but it may be more difficult if you use expo. You may, of course,
delete the exhibition project. This method relies totally on the ejection being handled by the expo, so it can sometimes cause problems. When the Expo SDK was upgraded from version 38 to 39, developers found that their applications could not even be run.

  1. Building Projects:

The entire building process is performed on your computer with React Native Command Line Interface. To build an android application, a windows system is recommended and for iOS applications, you can use macOS.  Due to these reasons, you will confront
build errors like manifest errors, Gradle failure, and others. You will get a chance to learn a lot but you will also need to be familiar with XML and Java/Kotlin and a native Android development environment such as Android Studio.

  1. Knowledge/Skill Requirement:

As far as technical skills are concerned, it is necessary for developers to possess good knowledge of ReactJS, React Native, and JavaScript. People will not be able to accomplish much if they lack this level of knowledge.

  1. Application Sharing/Testing:

Imagine that you wish to distribute your android app to fans and friends so that they too will install it and provide useful feedback. With React Native Command Line Interface, you’d have to create the apk (again, dealing with build failures and all that),
start sharing the apk with your friends, and get reviews from them. Expo, but on the other side, may readily assist you with all this.


  • If you really want to implement certain native code (compiled in Swift/Objective-C or Java/Kotlin) and even end up writing your own code, React- Native Command Line Interface is a perfect solution.
  • React Native’s infrastructure has greatly improved, so you can start making your app appear native as possible.
  • With React Native, developers can now connect with a variety of native mobile capabilities including the file system, camera, Bluetooth, and so much more, thanks to the efforts and assistance of the React community.
  • If developers want to provide their users with a native-like experience, React  Command Line Interface is a wonderful alternative.
  • The React Native library provides a suitable alternative for developers looking for an iOS or Android app that they can write once and run on all platforms.



Furthermore, React Native has some important drawbacks that you should be aware of, one of which is:

  • The process for compiling an app into either a .apk or a .ipa file differs from Expo in that you need the right tools.
  • It is recommended that you have a MAC, Xcode, as well as Android Studio if your React Native app is to be deployed on both iOS and Android.
  • Upon shipping your application, you will need to manage the signatures, certificates, configuration, and many other aspects.


Final Thought

It is possible to create a hybrid app that works on both Android and iOS with React-Native. It is important to choose the CLI based on the feature and requirements set you are working with.  Both options have advantages and disadvantages, as you can see.
However, in react native CLI vs expo cli which is the best option? Depends on your needs.   In Techila Global Services, we have got the experience to choose the right solution for each client. We are happy
to work with you, making the app customizable, adding extra features, and enabling it to continue operating.

Top 10 IT Companies in Pune

The need for IT is growing every hour. Every business now needs an IT department for various purposes like taking care of the software infrastructure, government policies, network maintenance, customer needs, and security testing. Hence choosing the right IT Company for your business would ensure the safeguard of confidential information and boost productivity.

As a lover of technology, if you looking for the best IT companies to take care of your business needs, you are at the right place. We have carefully formulated the list of the best IT companies in Pune that will serve as an asset to you.


1. Techila Global Services

Every business needs a tailored CRM that would help them to scale and Techila global services fit into that picture perfectly. With more than a decade of experience in salesforce CRM, the professionals present in this company would help you migrate your data, integrate third-party applications with salesforce and give you a seamless user adoption platform.


When you are connected with this company you don’t have to worry about every changing business need as they are always connected with the latest technology trends to streamline your business process. If you are unable to upsell, cross-sell or fail to develop personalized campaigns for your consumer, Techila Global Services would mitigate this issue effortlessly. They are capable of both mobile and web-based platforms so you don’t waste time in marketing and promotions as they will have it handled for you. They have their offices both in US and India.


2. Mind Browser

A youth-based company that is known to deliver projects on the timeline and provide the customer with high-income returns has been the highlight for Mind Browser. Their customer testimonials have been featured in Discovery channel, Cosmopolitan magazine, TechCrunch, and Product Hunt. Their customer base has also been known to receive million dollars funding from Simons foundation

3. Tech Mahindra

Tech Mahindra is spread across 90 countries and has a net worth of $5.2 billion. It is known for providing tailored IT services and has been providing BPO services along with it. They serve in a variety of industries like artificial intelligence, banking, manufacturing, and many more.


4. Cyient

A technological and engineering company that has been able to stay ahead since it let customers stay focused on their core innovative technology.  The professionals present in this company have great domain knowledge, analytics capacities, and technical experience to solve any complex business problems.serves a variety of industries like defense, aerospace, telecommunications, and railway.


5. BMC software company

This company handles booth mainframe computing and software solutions. They have a wide  range of cloud services that have helped several customers to streamline their business and make their presence known worldwide


6. Synechron

With its headquarter in New York this company has a total of 22 offices across the world.  Their service is mainly focused on the banking sector, which tells us that they help asset managers, insurance companies, and banks to get accustomed to technology and boost their online presence.


The annual revenue of this company is estimated at 650 million and they improve each passing day. Their main investment goes into developing finance technology so that it could solve ever-growing customer problems. Also, the management in this company brings the best side of you, since they care a lot of the development of the employees


7. Pubmatic

The main goal of the company is to promote biz technology. They have a cool IT space to work in. the company gives employees growth from time to time and makes sure that employees have job satisfaction while working with them. They are new to Pune but have already managed to come in our top ten list


8. Talentica

If you are a business owner that has an innovative idea but struggling to make it to reality. Then this is your key company. They are a company that takes immense pride in turning clients’ ideas into a global sensation. Their main target is the startup companies who need support to make their idea known to the world.  By making the client outcomes successful they have hit the bull’s eye in terms of ownership, creativity, and performance


9. Cisco

needs no introduction as they come as a giant when we talk about hardware and telecommunication. Did you know the idea of LAN was invented by them? Their services are divided into three areas known as networking, IoT, and data security


10. Cybage Pvt Ltd

If you need a company that takes care of your engineering of making a particular product then this company should be your first choice.   Their team is known for productive breakthrough services and products that why their client retention is 100 percent.

They follow a 1:1 approach with the client, to understand the client’s needs and then come up with an organized plan to execute it.  By knowing the client insights, they can price a successful product in the market


Final thought

We have listed the best IT companies in the market today so that your business needs can find a place where it can get executed successfully. These IT companies have talented professionals who are the best in  their profession and they treat you as their family. We would love to know any company that you think should make this list of Top 10 IT companies in Pune. If there is one please feel to comment below and let us know

Salesforce Vs Workday: Which Cloud-based Platform Is The Best?

Cloud-based services and platforms have seen a significant rise over the last few years and more and more businesses are switching to digitized processes. Legacy data and platforms are no longer relevant for staying in sync with the ongoing trends and technologies in the industry. In the realm of cloud-based services, Salesforce and Workday are both major players that have helped organizations operating at all scales streamline their business processes. In order to make the right choice, it is important to look into Workday vs Salesforce in detail.


Both Salesforce and Workday provide users with flexible, scalable, and personalized services based on the specific needs and preferences of the organizations they work in. They leverage process automation and seamless data management to help users make the most of their business records and attain the desired objectives.


To obtain a better understanding of Workday vs Salesforce, it is important to understand the essence of both the platforms and the features they offer to users.


What Is Workday?

Workday is a renowned cloud-based platform that specializes in the realm of enterprise resource management, human capital management, and financial management. Essentially known for its human capital management (HCM) features, Workday provides users with a centralized platform and a range of different features packed into the same. Workday is designed to suit the requirements of medium and large enterprises, especially the ones that operate from multiple locations.


Workday allows organizations to manage, recruit, develop, and optimize their human resource and manage the most valuable asset possessed by a company – the people. The cloud-based platform focuses on catering to the personalized needs of the employees working in an organization by managing their records seamlessly. Workday aims at helping companies bring their human resource to the center of all their processes. It is driven by the intention of increasing the overall engagement and productivity within an organization by helping the management handle the employees well.


What Is Salesforce?

Salesforce is a pioneer in the world of CRM and has been delivering its services for more than the last two decades. It allows organizations to record, store, assess, track, and share their business data to provide personalized services to the customers they cater to.


Salesforce is designed to suit the needs of organizations operating at all scales with its editions starting at the rate of $25/user/month. The CRM giant has divided its offerings into different categories, commonly known as Salesforce Clouds. Every Cloud provides users with a specific set of tools and features that are dedicated to a specific department or industry. Some of the most popular Salesforce offerings include Sales Cloud, Service Cloud, Marketing Cloud, Commerce Cloud, and Community Cloud.


Salesforce is driven by the intention of helping organizations reach out to their clients in the best way possible and provide their employees with powerful tools to streamline their business processes. It is a fairly vast CRM platform with a plethora of features, tools, add-ons, and integrations.


Now that we have understood the basics of Salesforce and Workday, let us have a look at the features offered by each of the cloud-based platforms.


Important Features Of Workday

Human Resource Management

Human resource management (HRM) is the highlight feature of Workday. The cloud-based platform allows companies to organize and optimize their workforce effectively. Along with providing employees with the self-service functionality to make them increasingly self-reliant, Workday helps managers undertake seamless compensation management, absence management, and a range of other practices relevant to managing the employees.


Streamlined Recruitment

Workday provides organizations with automated and centralized recruitment solutions to help them get the right people on board the right way. The platform is designed to help users in finding, engaging, sharing, and selecting the most suitable internal and external candidates for the company they work in.


It allows the management to keep track of the entire recruitment lifecycle of every application received and every candidate shortlisted until they officially join the organization. The recruitment solution also allows users to analyze the positions that are open at any point in time and the type of candidates the organization is looking for.


Talent Management

This Workday feature is dedicated to managing, acknowledging, and rewarding the employees working in an organization. Right from personalized performance management to succession planning and career counseling, a single unified platform can be used for storing and managing the data pertaining to every employee working in an organization.


Payroll Management

With streamlined payroll management, Workday allows organizations to carry out multiple payroll calculations, perform batch calculations, consider flexibilities and deductions, and run audit reports using automated tools. If the employees working in an organization span across multiple countries, Workday facilitates integration with third-party payroll provides via Cloud Connect for Third-party Payrolls.



This simple yet important Workday feature allows employees working in an organization to keep track of their time spent on specific projects on a daily basis. Being a cloud-based platform, Workday provides flexible services to users, allowing them to keep track of time on their desktops and mobile devices.


Big Data Analytics

The feature of Big Data Analytics by Workday allows users to combine Workday data with suitable non-Workday data sources to provide them with a bigger picture of their business. The platform comes with in-built analytics templates that can be used for addressing key business issues faced by specific departments operating within an organization.


Important Features Of Salesforce

Lead Management

Lead management is one of the most commonly sought-after features of Salesforce. The CRM platform allows your sales reps to manage their leads from the moment they are acquired until they get converted into customers. Users get an automated sales pipeline where they can add their sales leads and track their journey across multiple stages. Salesforce also allows sales reps to score the leads based on their behavior. This helps them prioritize and nurture them based on the response they are likely to get.


Campaign Management

Salesforce CRM allows users to create and manage sales and marketing campaigns from a centralized platform. It provides your team members with automated tools and features that can be used for reaching out to your customers across multiple platforms, including mobile, web, email, and social media. With seamless campaign management, your marketing and sales reps can create a robust communication strategy to reach out to the right people at the right time.


Salesforce App Development

Along with helping users manage their customer database, Salesforce allows businesses to build targeted and robust applications to streamline their business processes. Building applications in the Salesforce environment helps you create business-specific platforms that use your Salesforce data for providing personalized services to your customers.


Salesforce Integration

Salesforce is a highly customizable platform. Its functionality can be altered based on the specific processes you want to streamline, the customers you want to target, the users you want to work on CRM, and the tools you want to implement. The customizable nature of Salesforce allows users to integrate it with suitable third-party applications and services.


Salesforce integration provides users with an ideal combination of features offered by two different platforms on a single user interface. It prevents your team members from switching between platforms and synchronizing data between them manually.


Salesforce Communities

Salesforce allows organizations to build branded communities with their partners, employees, and customers. This provides a common meeting ground to all Salesforce users for carrying out discussions that matter. Salesforce Partner Communities allow organizations to interact and collaborate with their business partners on matters regarding common objectives to be achieved. On the other hand, user communities allow different Salesforce users to share important suggestions and resolutions of problems that are common between them.


Mobile Customization

Salesforce provides increased flexibility to users through seamless mobile customization. The mobile application of Salesforce allows users to access records, make necessary changes, view dashboards, create reports, and carry on with all their tasks on the go. In the age of digitization where the trends of working remotely and setting up hybrid workplaces are on the rise, customizations like these help organizations ensure that everyone is on the same page.



The Final Word

Looking at the different features offered by Workday and Salesforce, it is not fair to say that one platform is superior to the other. Both platforms allow organizations to optimize their business data and use the same to streamline their processes.


If you are willing to focus on managing your workforce and drive employee engagement within your organization, it is advisable to implement Salesforce. On the other hand, if your focus lies in providing personalized services to your customers and reaching out to your target audience across multiple channels, you should go ahead with Salesforce implementation.


Irrespective of the cloud-based platform you choose to implement, it is advisable to make the much-needed shift to the digital infrastructure. If you are willing to carve your niche in the industry you operate in and make your business reach new heights, it is important to ride the digital bandwagon.



How To Hire A Salesforce Administrator?

Salesforce implementation and operation depends a lot on the Salesforce professionals you hire. The services provided by skilled and reliable Salesforce experts help you in meeting your business objectives and optimizing Salesforce for your organization. When it comes to working on the CRM platform, the role of a Salesforce administrator is of the utmost importance.


What Does A Salesforce Administrator Do?

A Salesforce Administrator is responsible for carrying out an array of technical and managerial processes on a daily, weekly, monthly, and annual basis. Right from creating user profiles and assigning roles to maintain data quality and adding fields to the CRM platforms, a Salesforce Administrator shoulders multiple responsibilities. When you Hire A Salesforce Administrator, always make sure that they are well-versed with the nitty-gritty details of Salesforce and its various offerings.


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Here are some of the most important tasks performed by a Salesforce administrator:


1. Resetting passwords and unlocking user accounts

2. Handling SSO, two-factor authentication, and other security aspects

3. Adding white-listed IP addresses to the system

4. Helping Salesforce users develop customizable reports to obtain metrics that matter

5. Troubleshooting email campaigns, approval cycles, workflows, and auto-responders

6. Fixing data records on a real-time basis

7. Storing and running the snapshot of data export on a weekly basis

8. Running data de-duplication tools

9. Running adoption dashboards on the CRM platform

10. Scheduling APEX cues

11. Examining errors in SFDC and debugging logs

12. Deactivating users as and when required

13. Importing leads and contacts

14. Running monthly field utilization reports

15. Refreshing Salesforce sandboxes

16. Installing high-priority updates within the system

17. Running data extraction tools

18. Adding and removing members of Salesforce Communities and Partner Portals

19. Archiving weekly data snapshots older than 90 days

20. Creating an archive of the system’s field history tables to ensure a smooth audit trail

21. Archiving Chatter history for auditing and regulatory purposes


Tips For Hiring A Salesforce Administrator

Owing to the importance of a Salesforce administrator within an organization, it is important to be patient, precise, and critical while hiring a professional for your company. Although a simple Google search would provide you with a plethora of Salesforce administrators, it is important to do your research before making the final choice.


Here are some of the most important tips to keep in mind as you hire a Salesforce administrator:


Never Settle For The First Option

Organizations often make the mistake of hiring the first prospect they come across, especially in the case of an emergency. No matter how good the candidate is, it is never advisable to settle for the first option you come across while hiring a Salesforce administrator. The best way of making hires is to shortlist the ideal candidates and select the best from the lot. Never hurry in making decisions as it may cause trouble for your organization in the long run.


Look For Good Training Experience

A well-trained Salesforce administrator would help you make the most of the CRM platform and train other members of your team. For example, if you are willing to work on customizable applications installed from AppExchange, make sure you Hire A Salesforce Administrator who can help users work on new applications.


Test Their Workflow Automation Capabilities

Process automation is the need of the hour and several businesses rely on Salesforce to automate their workflows. This makes it important to test a Salesforce administrator’s workflow automation capabilities before hiring them. Especially in the case of small and medium enterprises, process automation makes a lot of difference in their approach towards handling business data.


Always make sure that your Salesforce administrator is able to identify the tasks that need to be automated and help you create automated workflows. Moreover, an ideal Admin would assist you in setting up automated reporting processes with complicated datasets. This would give you a better look at how your business is doing and what changes you need to make.


Give Priority To Salesforce Certification

As there is no specific degree or educational qualification that helps you assess the capability of a potential Salesforce administrator, it is advisable to prioritize Salesforce administrators that are certified. Salesforce certification adds a significant amount of credibility to the services provided by a Salesforce professional and makes your hiring decisions easier.


When a candidate is certified to become a Salesforce administrator, it can be implied that they have all the practical and theoretical knowledge for taking on the responsibility as the Admin. Certified administrators would help you manage your CRM platform well and work towards leveraging its functionality.


Look For The Right Passion

Salesforce administration requires the right amount of technical and managerial knowledge about the platform. If a professional is doing his job just for the sake of getting paid by the end of the project/month, it is difficult for your organization to grow. When you hire a Salesforce administrator, make sure you look for candidates who are genuinely passionate about the job and industry you operate in. This would make them work harder and be in sync with all the objectives you are willing to attain as an organization.


Give Importance To Soft Skills

The criteria for hiring a Salesforce administrator should never be restricted to the technical skills possessed by the professional. While technical acumen is extremely important, so are soft skills. A Salesforce administrator is required to communicate with a variety of people on a daily basis, making it important for them to be effective communicators. Administrators with good communication skills are capable of getting their points across in the best way possible.


Also, Salesforce Admins with good soft skills are capable of training the members of your team, especially the non-technical employees. No matter how technically sound they are, a project would not come to fruition if they are not able to share their expertise and ensure that everyone is on the same page.


What Should You Look For In A Salesforce Administrator?

The hiring process for getting a Salesforce administrator on board should include specific KPIs to consider that allow you to assess the capabilities of your future Admin. The role of a Salesforce administrator in Salesforce implementation and maintenance is immense and it is important for the recruiters to know exactly what they are looking for.


Here are some of the most important qualities and services you should look for while hiring a Salesforce administrator:


Flexible Work Hours

Now that more and more businesses are setting up remote workplaces and giving a thought to making remote work permanent, it is always advisable to look for Salesforce administrators who are willing to work for flexible hours. While managing your clients’ accounts, you never know when you would require the help of Admins to have a look into the system and make necessary changes.


Working flexible hours is a relevant work model today and allows you to work with Salesforce administrators around the world. Even if you are willing to hire an administrator operating from a different country, flexible work hours can be managed effectively.


Expert Assistance Beyond Administration

It is advisable to look for a Salesforce administrator who is ready to provide you with expert assistance that goes beyond administration services. It is always fruitful to have a Salesforce expert in your team who can be relied on by the employees. Salesforce administrators possess complete knowledge of the CRM platform and are well-versed with all of its aspects. If they provide you with seamless assistance and support, it would help you optimize the CRM platform.


Flexible Mode Of Engagement

Always make sure that a Salesforce administrator provides you with a flexible model of engagement, allowing you to scale your platform up or down based on your specific requirements. Especially if you are considering partnering with a Salesforce company, it is advisable to check how many cooperation and engagement models they provide.


Immediate Start Of Services

Especially if you are willing to hire Salesforce contractors, ask if they are able to start their services on an immediate basis. This would help you save time in explaining the work to be done and waiting for them to get trained. Look for administrators who are well-trained and in sync with the trends relevant in the industry. This would help them start with their services without any unnecessary delays.


Important Questions To Ask A Salesforce Administrator While Hiring Them

While hiring a Salesforce administrator, make sure you ask them screening questions to assess their capabilities. Here are a few important questions that you should as a Salesforce administrator before hiring them:


1. How would you help us achieve our specific business goals?

2. Which industries have your previous clients belonged to?

3. Which methodologies do you follow while providing your services?

4. What is your work experience in the field of cloud computing?

5. How will you help us train non-technical personnel within the organization?


The Final Word

These were some of the most important aspects to keep in mind when you Hire A Salesforce Administrator for your organization. While making the final decision, make sure that you do not hurry and conduct thorough research before bringing a suitable Salesforce professional on board.


Pega Vs Salesforce: Which CRM Is The Best?

In the wake of steady digitization at a global level, the number of CRM platforms and solutions available in the market is increasing at a substantial rate. A simple Google search would provide you with a plethora of CRM platforms and service providers to help you manage your customer databases. While everyone claims to be the best, it is important to be objective and choose the right CRM solution for your business.


Pega and Salesforce are two highly popular CRM platforms preferred by organizations around the world. They allow users to handle their customer records to provide personalized services to the clients. If you are confused in choosing between the two platforms, make sure you consider the nitty-gritty details about their features and look at Pega vs Salesforce from an objective point.


However, before getting into Pega CRM vs Salesforce, let us have a glimpse of the two platforms.


Pega CRM: An Overview

Pega CRM is an enterprise-level CRM platform that allows users to integrate sales, customer services, and marketing capabilities within a centralized platform. It allows you to capture the actions undertaken by your customers throughout their buying journeys and help you tailor your services based on their specific needs and preferences.


Pega CRM is designed to be deployed on a public cloud or in the Pega Cloud. It provides users with a range of advanced and automated tools that help them attain specific business objectives and streamline important processes. The CRM platform is developed to help users save their time and efforts in performing business processes and getting the desired results.


Salesforce CRM: An Overview

Salesforce is a cloud-based CRM platform that has been catering to organizations across the world for more than two decades. It helps users in recording, storing, analyzing, and tracking their business records to personalize the services provided to their customers.


The offerings of Salesforce are divided into different “Clouds” based on the departments they cater to and the users they are designed for. Some of the most popular Salesforce offerings include Sales Cloud, Service Cloud, Marketing Cloud, Financial Services Cloud, Commerce Cloud, and Community Cloud.


Salesforce also allows organizations to build business-specific applications using its environment. These applications help you use your business data to provide customized services to your customers.


Now that we are through with the essence of both the CRM platforms, let us get into the details of Pega CRM vs Salesforce CRM.


Pega Vs Salesforce: A Comparison

In order to compare the two platforms, it is important to understand the features provided by them and the utility you can derive by implementing them.


Here are some of the key parameters that can be used to understand Pega vs Salesforce:



It is a common assumption that Salesforce is a high-priced CRM and is suited only for high-end enterprises. However, when it comes to comparing Salesforce with Pega CRM, Salesforce costs fairly less.


The basic edition of Salesforce starts at the price of $25/user/month with Salesforce Essentials. The price keeps increasing up to $300/user/month with Salesforce Unlimited. On the other hand, Pega CRM charges you anywhere between $97/user/month for running a single-tenant cloud platform for case management to $295/user/month for getting an omnichannel experience. However, third-party vendors list Pega CRM for the price of $200/user/month, which is still higher than a couple of editions of Salesforce.


Looking at the pricing plans of both the CRM platforms, Pega CRM is not an ideal option if you run a startup or a small business. On the other hand, spending as little as $25/user/month would provide you with the seamless functionality of Salesforce and its offerings.


Ease Of Operation

In the age of digitization, more and more non-technical users are switching to cloud-based platforms. This increases the need for CRM platforms that are easy to understand and operate. Although Salesforce started off as a CRM platform that was difficult to operate, it kept updating its user interface to improve the ease of operation. Today, the CRM platform provides users with a clean UI that is easy to navigate and understand. Also, the introduction of a mobile application has provided greater flexibility to users across the board.


On the other hand, Pega CRM revolves majorly around case management. It allows users to treat every customer as a separate case being handled by the organization. Once a customer is added to the database, data from multiple external systems relevant to the concerned customer flows into their case in near real-time. The goal of Pega CRM’s user interface is to allow sales reps to close customer engagement in the best and the most effective way possible.


However, comparing the two CRM platforms in terms of ease of operation, it is can be concluded that Salesforce provides users with a better and simpler UI. Especially with the introduction of Salesforce Lightning, both technical and non-technical users can operate on the CRM platform and perform their tasks seamlessly.


Platform Implementation

When it comes to platform implementation, both Salesforce and Pega CRM require organizations to hire dedicated experts to set them up. Salesforce is considered to be one of the earliest pioneers of SaaS applications being used as CRM. The CRM platform has always stuck to its cloud-based approach for providing flexible services to its customers.


However, although the cloud-based nature of Salesforce makes buying a license easier, it is different from actually implementing the CRM platform and starting working on the same. This makes it important for businesses to undertake Salesforce implementation by hiring in-house Salesforce developers or contractors for setting up the platform. Either way, it is always advisable to rely on someone with Salesforce expertise to implement the CRM platform within your organization.


When it comes to Pega CRM, the platform is designed for being deployed on-premise, on a public cloud, or through Pega Cloud – a single-tenant cloud computing environment handled by Pega systems. To ensure a robust implementation of Pega CRM, you would need the expertise of professionals with integrator-level skills. This would further add to the overall cost of implementation.


CRM Customization

CRM customization allows organizations to tailor the functionality of their CRM platforms based on their specific needs and preferences. It provides you with a clear direction to head towards for attaining the desired objectives.


Salesforce is certainly one of the most customizable CRM platforms in the world as it provides users with a plethora of tools and features that can be customized according to their needs. Especially in the domain of low-code app development, Salesforce helps users use their data and knowledge to build robust applications that are in sync with their business needs. Recently, the CRM platform has also started making the elements of the low-code platform available as open-code for better and more customizable development.


When it comes to Pega systems, the CRM platform has employed a set of visual tools that allow organizations to customize specific Pega applications. As compared to Salesforce, these tools are more accessible to average end-users of the platform. This makes it easier for organizations to customize Pega CRM as compared to Salesforce.


Although Pega is easier to customize than Salesforce, the functionality of Salesforce tools is better than the ones offered by Pega CRM. If you are able to afford to hire Salesforce implementation partners for customizing the platform based on your needs, you should always go ahead with Salesforce implementation.


Customer Support

Both Pega and Salesforce provide personalized support to the customers and help them get their issues resolved on a timely basis. However, over time, Salesforce has built a big user community using which sales reps, customers, and administrators can interact with each other and share valuable insights. This makes Salesforce a more preferred CRM platform if you are looking for holistic customer support.


Variety Of Features

Pega CRM has followed more or less the same path when it comes to providing users with tools and features. All the applications offered by the CRM platform share the same code base to provide a seamless experience to the users.


However, when it comes to the variety of features offered, it is very difficult to beat Salesforce. Salesforce CRM has a substantial edge over its competitors as it provides users with a wide range of tools and features across the board. Along with the fundamental features, the CRM platform provides users with a variety of modules and add-ons such as marketing automation tools, document management tools, sales management tools, and more.


Salesforce has adopted the strategy of keeping a common customer record that allows all its add-ons and third-party applications to be invoked through a common object model. This ensures that Salesforce users are provided with a seamless experience along with a wide variety of features.


Pega Vs Salesforce: The Final Word

While comparing Pega CRM vs Salesforce CRM, it is difficult to say which is a clear winner. Both the platforms have their own set of benefits and drawbacks. The right platform to be implemented depends on the specific needs and preferences of an organization. The best way to make the right decision is to go through all the parameters discussed above (and more), see which CRM platform ticks all the boxes regarding your business requirements, and go ahead with the alternative that takes the lead!


How To Choose A Salesforce Implementation Partner?

Owing to the vast and dynamic nature of the CRM platform, Salesforce implementation can get tricky. Especially if you are new in the realm of CRM are not familiar with the tools and features of Salesforce, implementing it may get tedious and confusing. While Salesforce implementation is possible on your own, it is always advisable to have reliable Salesforce implementation partners on board.


Who Is A Salesforce Implementation Partner?

Salesforce implementation partner is a Salesforce professional who helps organizations design, deploy, and adopt the CRM platform. These partners guide companies throughout the implementation process and ensure that the project is executed in the best way possible. Salesforce implementation partners shoulder the responsibility of helping their clients choose, implement, and nurture the right solution for their organizations to achieve the desired objectives.


These partners can also be referred to as Salesforce consulting partners as they provide personalized consultancy regarding the implementation, use, and optimization of the CRM platform. Right from selecting the right tools for your Salesforce org to helping you allocate your budget,Salesforce implementation partners assist you in all aspects that revolve around Salesforce.


Moreover, implementation partners make sure that the CRM platform is technically sound and prevents you from facing challenges regarding data modeling, security, over-customization, and more. They help you make the right call when you are confused between going with custom development and installing AppExchange applications to get your work done.


A Salesforce implementation partner can be an individual or a company. However, it is important to note that these partners are not associated with Salesforce. They are independent service providers that help you optimize the potential of Salesforce.


How To Choose A Salesforce Implementation Partner

How you choose your Salesforce implementation partners affects the overall functionality of the CRM platform and the benefits you reap from the same. It is always advisable to be patient, selective, and analytical while selecting your implementation partners. A healthy and fruitful Salesforce partnership helps you attain all your objectives and get the desired traction.


Here are some of the most important aspects to keep in mind as you choose your Salesforce implementation partner:


Know Your Requirements

Although Salesforce implementation partners provide you with end-to-end implementation solutions, it is important to be well-versed with your key requirements before you have a partner on board. Make sure you know exactly what you want and are able to explain the same to your implementation partner.


Knowing your requirements allows you to provide a clear sense of direction to your team and your partners in terms of implementing Salesforce. Have a clear idea about the customers you are willing to cater to, the issues you are willing to resolve, and the objectives you are willing to attain through Salesforce implementation. When you have enough data and context to provide to your Salesforce implementation partner, it becomes easy to choose them.


Find Partners That Are Ideal For Your Industry

Irrespective of how qualified and skilled an implementation partner is, they would never be an ideal match for your organization if they do not possess the expertise to work in your industry. Always make sure that you engage with Salesforce implementation partners that have sufficient experience in working with the industry you belong to.


Being well-versed with your industry allows implementation partners to provide holistic and wholesome services to organizations. They understand the trends, technologies, risks, and challenges prevalent in your industry to provide you with quality services. Especially if you belong to super-specific niches like the real estate industry or capital markets, you would need someone who understands the nitty-gritty details about the sector to help you with Salesforce implementation.


Give Priority To Certifications

Technically, there is no specific University course or degree that makes an individual eligible for becoming a Salesforce professional. The most common and effective way of ensuring the credibility of a  Salesforce expert is to see their Salesforce certifications.


Salesforce certifications provide individuals with an official stamp of approval from Salesforce regarding their expertise and skills. They imply that the concerned individuals are well-versed with the domain and capable of providing quality services in the same. It is, therefore, always advisable to look for a Salesforce implementation partner or a partner company that possesses certified professionals.


Although engaging with certified professionals may cost you a little more, the results you obtain from the same would be worth the decision. A Salesforce implantation partner company with certified professionals would be able to provide you with robust and scalable solutions that help you make the most of Salesforce. Based on the specific processes you want to automate, the departments you want to focus on, and the ROI you aim at, they would provide you with personalized assistance throughout the Salesforce implementation process.


Never Let Geographical Distance Affect Your Decision

In the age of digitization, the world has certainly become a global village. With the increasing prevalence of global outsourcing of services, almost all IT services can be provided without worrying about the geographical distance. As you look for Salesforce implementation partners, make sure that you do not let the location of your partners affect your final decision.


Being a cloud-based platform, Salesforce can be developed, adopted, and optimized remotely. It does not require Salesforce professionals to physically interact with or your system in order to provide you with their services. Do not hesitate before engaging with Salesforce implementation partners working away from your headquarters. Make sure that you prioritize the skills of Salesforce professionals and the quality of services provided over the location they work from.


Do Not Settle For The First Option

Choosing the right Salesforce implementation partners requires a good amount of research and it is never advisable to zero in on the very first option you come across. Make sure you look for multiple alternatives, assess their abilities, compare their services, and choose the best implementation partner. Finalizing the first prospect would restrict your choices and prevent you from exploring other options. Even if you are absolutely certain that your first choice would be your final, conduct thorough research before finalizing the same.


Look For Partners Who Are Critical

Having a Salesforce implementation partner who agrees with everything you do or say is never an advisable option. It is important to look for partners who are critical of your approach and do not hesitate before disagreeing with you. Salesforce implementation partners shoulder the responsibility of helping your business grow and steering you away from making errors. For them to provide their services effectively, it is necessary to disagree with you on certain matters. Always look for an implementation partner who believes in healthy discussions and critical analysis.


Important Questions To Ask Before Choosing A Salesforce Implementation Partner

As you choose your Salesforce implementation partner, it is important to ensure that their vision and objectives are in sync with your organization. As discussed earlier, make sure you are critical in making your decision and understand the scope of your project before selecting an implementation partner.


Here are some of the most important questions you should ask the prospects you shortlist before you zero in on your Salesforce implementation partner:


1. Have you worked on a similar project? If so, can you discuss the results obtained from the same?

2. Can you provide us with some of your case studies?

3. Can you talk about one of your previous projects that did not go well? What do you think went wrong?

4. What is the technical and managerial skill-set that you (or your team) can provide us with?

5. Which industries are you capable of working in?

6. How would you describe the culture of your company?

7. What are the metrics used for measuring the effectiveness of your services?

8. How do you help your clients deal with unforeseen challenges?

9. Can you provide training to our administrators and developers?

10. Would you help us in user adoption?

11. Do you think Salesforce implementation is restricted to large-scale enterprises?

12. What are the methodologies used by you (or your team) for implementing Salesforce?

13. What is the approximate lead time required for staffing my Salesforce implementation project?

14. What resources would you need from our end?

15. What is the level of commitment that you are willing to provide?

16. What level of commitment are you looking for?

17. How much access would you need from our SMEs (subject matter experts)?

18. Have you catered to an organization having similar goals before?

19. You can always add more questions to this list based on the specific requirements of your organization. Asking questions like these would help you ensure that everyone is on the same page and allow you to make the right decision. Ultimately, this would make it easier for you to partner with the best Salesforce professionals.


The Final Word

These were some of the important ways in which you can choose a Salesforce implementation partner. Before you go ahead with the selection process, always keep in mind that prioritizing quality services over a plethora of parameters would help you optimize Salesforce in the best way possible.



Salesforce Console Implementation Guide

Digitization is all about process automation and streamlines business processes. Salesforce has been providing cloud-based CRM services to organizations around the world for more than two decades.


Over the last few years, businesses have realized the importance of digitized processes and virtual organizations. As the need for data management increases, so does the need to undertake businesses processes from a centralized platform. Salesforce console allows you to make the most of the CRM platform and your team to perform their tasks in the best way possible.


In this Salesforce console implementation guide, we would discuss the importance, relevance, and tips regarding the Salesforce console.


What Is Salesforce Console?

Salesforce console is referred to as a set of tab-based workspaces ideal for a fast-paced work environment. These applications help Salesforce users in managing multiple records simultaneously from a single screen and undertake a range of business processes from a centralized platform. As opposed to scrolling and clicking on multiple tabs, Salesforce console helps your team search, update, and create Salesforce records with ease and efficiency.


Salesforce console is ideal for the sales and service departments within an organization. While the sales console helps your sales reps in streamlining their processes, the service console helps your customer executives to provide quick and personalized support to your clients. The centralized platform allows your team members to use multiple applications at once and prioritize the cases to be handled. While the sales console helps users prioritize the leads to be managed based on their behavior, the service console allows users to route the right cases to the right agents.


Organizations around the world implement Salesforce consoles to close more deals, increase conversion rates, automate a range of processes, and build a healthy relationship with the customers. It provides users with all the required data and tools at their fingertips.


With the help of the Salesforce console, administrators can customize the platform for determining a range of elements – from Salesforce objects in the navigation tab to the possibility of making calls with a softphone. It also allows Salesforce administrators to display suitable knowledge base articles along with the cases to be handled by the support agents. Moreover, the service console helps users create custom actions via keyboard shortcuts and chat with customers over the web. All these practices allow your team to leverage their processes and help you achieve your business objectives effectively.


Salesforce Lightning Console applications are available with Salesforce Platform user licenses for an additional cost. Contacting your Salesforce account executive would help you with precise pricing based on your specific requirements.


Important Salesforce Console Planning Questions


Whether you are willing to implement a sales console or service console, here are some important questions you should ask yourself before planning Salesforce console implementation:


By whom will the Salesforce console be used?

The first aspect to consider while implementing the Salesforce console is the team/individual that would be using it. Ideally, a Salesforce console is designed for users who need to access and manage multiple records quickly. You can have specific users access the console by assigning their profiles to the application.


Before creating the console, clearly identify the users who would be accessing it and the processes they would be carried out using the same. This would help you add the tools that would benefit the concerned users.


Do you have the required feature licenses?

It is important for Salesforce users to have a feature license for using a console. Once you implement the Salesforce console, you can assign these licenses to specific users. Always make sure you have purchased enough feature licenses before going ahead with Salesforce console implementation.


Who would help you implement the console?

Implementing Salesforce console requires thorough knowledge of app development in general and Salesforce in specific. Make sure you choose the right professionals to implement the console based on your needs and preferences. Ideally, it is advisable to reach out to individual developers or Salesforce development companies that are capable of building custom Salesforce applications.


Which objects need to be accessed by users in the console?

Through the navigation bar in Salesforce Lightning and navigation tab in Salesforce Classic, users can select cases, accounts, contacts, and other specific Salesforce objects as per their requirements. Make sure you are well-versed with the objects you need users to access within your Salesforce console. It is advisable to choose the objects that are central to the tasks to be performed by the users.


For example, if you are willing to implement a sales console, you should focus on providing users with access to objects like contacts, accounts, and opportunities.


Which features should you use in the console?

In the case of Salesforce Classic, the available Salesforce console features include Interaction Logs, Chat, Knowledge sidebar, Highlight Panels, whitelisting domains, push notifications, choice of list display, keyboard shortcuts, and more.


For implementing the Salesforce console in Lightning Experience, you can choose from features like Split View Placement, Resizable Split View, Dynamic List Updates, Forget Open Tabs, and more.


In both cases, you can choose the features to implement based on the users accessing the console and the processes you are willing to streamline.


Important Tips For Salesforce Console Implementation

Here are a few of the most important tips to keep in mind to ensure smooth implementation of the Salesforce console:


1. Refresh your browser if you need to see the setup changes for your console

2. Make sure you assign the users to the Service Cloud User feature license for using a service console

3. Make sure you assign the users to the Sales Cloud User feature license for using a sales console

4. Make sure you assign users to the Chat User feature license for using the Chat console

5. If you have set up Salesforce Knowledge, make sure you turn on the Knowledge sidebar to make the console users access suitable articles with the cases they are working on


Benefits Of Salesforce Lightning Console

If you are willing to implement Salesforce Lighting console within your organization, have a look at some of the key benefits offered by the same:


Working On Multiple Records

Irrespective of the scale of your organization, it becomes tedious for your employees to manage multiple records manually using different tools. This makes them put in much more time and effort that could be used for performing more productive tasks.


Salesforce Lightning console allows users to work on multiple Salesforce records simultaneously on a centralized platform. This provides your employees with greater control over your customer database and a better perspective of the tasks to be completed. Without having multiple windows open, the Salesforce console allows users to work on multiple records in a hassle-free way.


This helps your team to reduce clutter while working and increase their overall efficiency.


Access To Recent Tabs And Bookmarks

As trivial as it may seem, Salesforce console makes the work of your employees a lot easier by helping them access recent tabs and bookmarks. Whether your sales reps are willing to access the leads nurtured or support executives who want to follow up to specific customers’ requests, the centralized platform allows them to work more efficiently. With Salesforce console, users can simply choose to bookmark specific records to jump to them at once when required.


Customizing Controls

Being highly customizable in nature, the Salesforce Lightning console allows administrators to provide more or fewer controls to the customer service agents to perform their activities. Moreover, the platform allows users to resize pinned lists for seeing more information regarding specific contacts, eliminating the need for your service agents to jump around the database.


Faster Navigation With Keyboard Shortcuts

Salesforce console provides users with a range of keyboard shortcuts, making their processes faster and more efficient. The standard keyboard shortcuts prevent users from making multiple scrolls and clicks to perform specific tasks.


Rearrangement And Customization Of Components

Users can easily rearrange or customize Lightning components using the Salesforce Lightning console. This helps you provide users with an efficient layout based on your specific business needs.


Key Elements Of Salesforce Lightning Console

Here are some of the key elements of the Salesforce Lightning console that help users navigate the platform seamlessly:


1. App Launcher – This is an icon located on the top left of the console window with nine dots. It allows users to switch between different console applications.

2. Navigation Menu – This is the menu that displays the navigation item currently selected by a user.

3. Records – This is the section that displays records currently open in workspace tabs and the related records opened from within a workspace tab that is open in subtabs.

4. Split View Panel – This panel helps users view multiple records on a single screen.

5. Utility Bar – The utility bar allows users to access common processes and tools such as notes, history, and more.


The Final Word

This was a comprehensive Salesforce console implementation guide that would help you get started with getting a console built. In order to obtain the best results, make sure that you take help from your Salesforce implementation partners, consultants, or any trusted Salesforce professional.