Our Salesforce Customer 360 development services are dedicated to helping you keep a complete record of your customers and use the same in providing personalized services to your customers. Our team assists you in managing all your customer details on a centralized platform to ensure an organized and efficient approach in handling CRM data.
Improved Customer Journey
Improve the overall buying journey of your customers through Salesforce Customer 360 development as the platform helps you keep a track of all important details pertaining to every current, past, and potential customer.
This implementation allows you to customize your marketing and sales communication at every stage of your customers’ buying journeys for better targeting and improved traction. Over time, the need for customized services has increased and this automated platform allows you to offer exactly what your clients demand.
Moreover, Salesforce Customer 360 stores the data pertaining to the services offered by your team to your customers, which can be further used for improved targeting in the future.
Connect Your Business Data From Any Source
We help you bring all your data from a variety of sources onto a centralized platform through our Salesforce Customer 360 development services. No matter which external platform holds your data, you can connect the said platform to Customer 360 and bring all your data sets on a single platform for improved management.
This feature helps the users to get rid of data silos in their organization. If every user across teams and departments works on a centralized data platform, there are far lesser chances of the data being mismanaged and inconsistent.
Build Unified Customer Profiles
Salesforce Customer 360 development helps you maintain distinct profiles of every customer you cater to, consisting of all relevant information regarding their activities, needs, preferences, and other necessary information. The platform allows you to unify all touchpoints of your customers across their buying journeys and approach them with marketing communication accordingly. This helps you be precise in your sales approach. Moreover, Salesforce Customer 360 allows you to provide a unique and unified ID for each of your customers across several Salesforce apps. This allows you to keep a track of their activities on multiple Salesforce apps. A single customer ID provides detailed insights about the said customers to the sales reps, allowing them to provide improved and more personalized services to them.
Build Strong Data-driven Strategies
Use the data from Salesforce Customer 360 for creating strong and personalized marketing and sales strategies. This data provides you with all the required insights and details including the history of transactions, the needs, and preferences of all your customers.
These details help you create personalized and strong customer journeys that help you customize your services and leverage effective customer interactions.
Cross-cloud Data Management
Salesforce Customer 360 development helps you manage your data across multiple Salesforce Clouds. Using this platform, you can keep a track of your customers across all major B2C platforms, including Salesforce Marketing Cloud, Commerce Cloud, and Service Cloud. The use of Customer 360 Data Manager in Marketing Cloud helps you create customizable marketing campaigns to cater to the specific needs of your customers.
In Commerce Cloud, it helps you build personalized customer journeys as they visit your online and offline storefronts for buying your products. In the Service Cloud, such data management helps you streamline your customer support, providing the best and most suitable solutions for your clients’ cases
Utilizing All Communication Channels
As we implement this data management platform within your organization, we ensure that your data can be used for interacting with your customers across all major communication channels.
Whether you want to resort to email marketing, SMS marketing, or use social media platforms for marketing communication, Customer 360 helps you tap the activities of your customers and store important details within your system.
Using The AI Power Of Einstein
Leverage the automated nature of the Customer 360 data management platform with the powerful AI tool of Salesforce Einstein. Einstein scans your entire database and provides you with valuable insights pertaining to every customer catered by you.
The AI tool helps you make important marketing and sales decisions by making valid business forecasts and predicting customer behaviors. It tracks every little action performed by your customers provides you with valuable data that helps you ascertain the buying trends and approach the right customer at the right time using the right platform.
Carry Out Seamless Integrations
Leverage the overall functionality of your Salesforce instance by integrating your Salesforce Customer 360 with a suitable platform of your choice. We help you carry out an effective and seamless integration of the data management platform with t variety of Salesforce products and applications to improve your business processes.
You can rest assured that the data migration and setting up of the integrated platform will be secure and faultless. Our experts will ascertain all necessary details pertaining to your key business goals and help you bring all your data onto a unified platform for better management of data.
Suitable For All Businesses
Irrespective of the size of your business and the industry you belong to, you can get Salesforce Customer 360 implemented within your organization.
Depending on the volume of customers you are catering to and the number of processes you are willing to automate, we will help you get the right mix of tools and features that would work best in your budget.
Analyze Your Performance
The data management platform is limited to keeping a track of customer details and customizing your services. Salesforce Customer 360 also helps you summarize all the activities carried out by your sales reps and provides you with a periodic report about the same.
Whether you want reports for a specific customer or all the customers catered by your team, you can avail of advanced and automated tools that help you analyze the performance of your team and make important marketing/sales decisions for the future.